Field Support Representative

Kids for the Future; North Carolina; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Travel 25%

Job summary

NexTech Solutions in the United States is seeking a highly skilled IT specialist responsible for maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments. This role requires an active TS/SCI clearance, strong communication skills, and extensive field IT experience.

Responsibilities include system operations, maintenance, training, warranty facilitation, and tactical systems engineering for USSOCOM TACLAN systems.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline (Preferred)
• Security+ certification required
• Minimum of ten (10) years of experience providing field support, systems administration, systems integration, sustainment, or technical support for complex information technology, communications, or mission systems.
• Strong written and verbal communication skills with the ability to effectively communicate technical information to both technical and non-technical audiences.

Responsibilities

• Operations, maintenance, and support for TACLAN hardware and software in Special Operations environments.
• Manage all aspects of tactical mission support and ensure hardware/software meet operational requirements.
• Administer servers, implement access controls, support imaging and configuration, and ensure interoperability between systems and programs.
• Coordinate with tiered support teams, maintain spare parts, align work hours with site needs.
• Provide training to SOF units, including development of training materials and travel to satellite locations for delivery.
• Support enhancements and upgrades, monitor tests, evaluate results, and implement software applications.

Skills

TS/SCI clearance

English fluency

Strong communication

10+ years field support/IT experience

Education

Bachelor's degree in IT/CS/Engineering

Security+ certification

Job description

• Location Cumberland County,Ft. Bragg, NC, 28307,United States
• Employee Type FT Exempt
• Travel 25%

The Opportunity

Highly skilled IT specialist responsible for maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

• Duties include system operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems.
• Manage all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements.
• Manage user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs.
• Coordinate with tiered support teams, maintain spare parts, and are required to align their work hours with the needs of the supported sites.
• Provide comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery.
• Support enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality.

Requirements

• Fluency in English (written and spoken)
• Must have an active TS/SCI security clearance with the U.S. Government

Education

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline (Preferred)
• Security + certification required

Required Skills, Experience & Abilities

• Minimum of ten (10) years of experience providing field support, systems administration, systems integration, sustainment, or technical support for complex information technology, communications, or mission systems.
• Strong written and verbal communication skills with the ability to effectively communicate technical information to both technical and non-technical audiences.

Physical Demands & Work Environment

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 50 lbs. and work in austere field conditions.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Clear vision and hearing required for meetings, presentations, and communication.
• Ability to travel domestically and internationally up to 30% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
• Ability to sit or stand for long periods of time
• Ability to withstand abnormal environmental conditions
• The noise level in the work environment is usually moderate.
• Professional office environment with standard office equipment (computers, phones, printers).
• Frequent interaction with clients, executives, and government officials in both in-person and virtual settings.
• Regular travel to customer sites, government facilities, and industry events.
• Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
• Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.
• This position may involve travel to government test sites, training ranges, and operational locations, including potential OCONUS destinations for short periods of time.
  Work may be conducted in laboratory, workshop, office, and field environments with varying conditions.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail]