Field Support Manager

Legacy-Management; Billings (MT); On-site; USD 65,000 - 90,000; Full time

Job summary

Legacy-Management is seeking a Field Support Manager to provide hands-on leadership across multiple hotel locations, stepping into front desk, housekeeping, maintenance, and other functions as needed.

The role requires extensive travel (75%–95%) to support General Managers, ensuring guest satisfaction, safety, and adherence to company standards. Strong leadership, communication, and organization are essential.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Prior hotel operations or hospitality leadership experience strongly preferred.
• Strong written and verbal communication skills in English.

Responsibilities

• Lead by example in delivering excellent guest service and maintaining quality standards across occupancy levels.
• Recruit, hire, train, and supervise hotel staff; enforce company policies and foster an inclusive workplace.
• Ensure safety, security, and regulatory compliance; manage payroll, cash handling, inventory, scheduling, and local P&L understanding.
• Support marketing and sales efforts through market awareness; build community relationships.
• Be flexible to perform all hotel positions as needed and assist with preventive maintenance.

Skills

Leadership

Guest service excellence

Communication

Problem-solving

Organization

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Field Support Manager

Travel 75%-95% Required | Hospitality Operations Leadership

Position Summary

The Field Support Manager provides operational and leadership support to General Managers across assigned hotel locations. This role is highly hands‑on and requires the ability to step into day‑to‑day hotel operations as needed, including assuming General Manager responsibilities and performing front desk, housekeeping, maintenance, laundry, and other hotel functions. The Field Support Manager plays a critical role in ensuring operational excellence, guest satisfaction, employee engagement, and compliance with company standards.

This position requires extensive travel, with time spent in the field supporting hotel teams.

Essential Duties & Responsibilities

Guest Service & Operations

This role leads by example in delivering excellent guest service, resolving concerns quickly, and ensuring quality standards are met at all occupancy levels. Responsibilities include daily room inspections, maintaining cleanliness, safety, and security, addressing operational issues, and promoting company and brand loyalty programs.

Leadership & Team Development

The position recruits, hires, trains, and supervises hotel employees while clearly communicating expectations and enforcing company policies. It fosters a respectful, inclusive workplace, manages performance fairly, recognizes strong work, addresses issues professionally, and supports ongoing development.

Safety, Compliance & Administration

This role ensures compliance with all safety, security, and regulatory requirements, including OSHA and company standards. It addresses unsafe conditions, manages audits, oversees key control and security procedures, and works with local law enforcement as needed. Financial responsibilities include payroll, cash handling, reporting, inventory control, scheduling, and understanding hotel‑level profit and loss.

Sales, Community & Operational Support

The position supports marketing and sales efforts through competitor analysis and market awareness, builds positive community relationships, and assists with local engagement. The role requires flexibility to perform all hotel positions as needed and to support preventive maintenance and equipment needs.

Job Requirements

• Basic computer skills, including Microsoft Office.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and problem‑solving skills.
• Understanding of basic engineering and maintenance principles.
• Reliable, professional, and consistent work ethic.

Education & Experience

Bachelor's degree or equivalent experience preferred.

Prior hotel operations or hospitality leadership experience strongly preferred.

Licenses & Certifications

Valid driver's license. Must be insurable for driving.

Final candidates are subject to a pre‑employment background and motor vehicle record review in accordance with company policy, as travel and driving are essential functions of this position.

Physical & Travel Requirements

• Ability to drive a vehicle and travel by airplane.
• Ability to inspect hotel premises, including walking hallways and stairs.
• Assist guests and staff during emergencies.
• Ability to perform the physical duties of all hotel positions.
• Extended travel required: 75%–95% of the time.

Supervisory Responsibility

Direct supervision of all staff at assigned hotel locations.

Safety Requirements

Must follow all safety procedures when in hotel facilities, operating vehicles, or performing field duties.