Field Support Engineer – Quantum Systems USA

Quantum Systems, Inc.; Moorpark, Northern (CA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Quantum-Systems Inc in Moorpark, CA is seeking a Field Support Engineer to join our team and tackle challenges in the government UAS sector. You will deliver in-field engineering support for multiple platforms and work with the engineering team to implement improvements.

You will perform testing, repair, and firmware loading, while collaborating with customers and internal teams. Travel up to 40% to support deployments; extended hours on-site when required.

Qualifications

• BS in STEM with 4–7 years of embedded systems experience.
• 3+ years hands-on experience with software/hardware installation and networking (UDP/TCP/IP).
• Experience in wire harness fabrication, soldering, and understanding engineering drawings/procedures.
• Experience with Windows and Linux operating systems.
• Able to work independently and in a team; strong communication; U.S. citizenship required.

Responsibilities

• Collaborate as part of the Quantum-Systems engineering team.
• Support customer field issues in a high tempo work environment.
• Performs testing, repairing, replacing parts, loading software and firmware and testing systems for operational deployment.
• Minimal supervision to solve complex problems with UAVs including radios, electronics, software and networking.
• Provide engineering support for field demonstrations and trade shows.
• Position requires travel up to 40% of the time to support business needs to remote locations worldwide.
• Will require extended hours and 7 day support when on site with customers.

Skills

Embedded Systems

Networking (UDP/TCP/IP)

Soldering

Windows

Linux

Communication skills

Education

Bachelor of Science in STEM

Tools

Wire Harness Fabrication

Soldering

Firmware Loading

Job description

Quantum-Systems Inc is a global leader in aerial intelligence and autonomous, AI-powered aerial robotics. We design, develop, manufacture and deliver eVTOL Unmanned Aircraft Systems (UAS) and an ecosystem of related products and services. Our business directly addresses the Defense and Security markets in North America, Asia Pacific and Latin America. We currently have an opening for a well-qualified candidate to join our Field Support Engineer. This position reports to the Customer Support Manager.

As a Field Support Engineer at Quantum-Systems you will play a critical role in solving challenges within the dynamic and competitive government UAS industry. In this role, you will be a creative problem solver, tackling the multi-faceted problems facing our various platforms and delivering cutting edge technology transforming the battlespace. Candidates will exemplify their technical acumen and customer first mentality to support fielded systems, observe operation improvements and advance new technologies aligned to our company’s vision for UAS and Airborne Artificial Intelligence. From enabling warfighter needs to executing in field improvements you will be at the forefront of Aerial Intelligence.

Responsibilities:

The Field Support Engineer is responsible for the following:

• Collaborate as part of the Quantum-Systems engineering team
• Support customer field issues in a high tempo work environment
• Performs testing, repairing, replacing parts, loading software and firmware and testing systems for operational deployment
• Minimal Supervision to solve complex problems with UAV’s including Radios, Electronics, Software and Networking
• Provide engineering support for field demonstrations and trade shows
• Position requires travel up to 40% of the time to support business needs to remote locations world wide
• Will require extended hours and 7 day support when on site with customers
• Embody, promote, and live the Quantum Systems core principles
• This is an In Office position in Moorpark, CA

Basic Qualifications:

• Bachelor of Science (BS) in a Science, Technology, Engineering or Mathematics (STEM) discipline and 4-7 years of Embedded System experience
• 3+ years hands on experience with Software/hardware installation, knowledge of computing networking including UDP and TCP/IP
• Experience in wire harness fabrication, soldering and understanding of engineering fabrication drawings and procedures
• Experience in Windows and Linux Operating systems
• Capable of working both independently and in a team environment
• Excellent verbal and written communication skills
• Background Check/U.S. Citizenship required due to government contract requirements

Preferred Qualifications:

• 3+ years of field engineering support for UAV or Robotic systems
• Experience in Video and Data Communications across Ethernet
• Success in a startup environment demonstrating adaptability
• Experience with Unmanned Aircraft development experience a plus
• Ability to prioritize and adjust tasks to accomplish desired results
• Ability to prioritize multiple responsibilities and/or accomplishing them simultaneously
• Ability to comprehend and analyze complex problems and develop solutions