Field Support Engineer (On Site) North Houston

Mclaneintel; Georgia; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading managed services provider in the United States seeks a Support Engineer to assist with technical support and troubleshooting. Ideal candidates will have experience with Microsoft products, networking, and strong communication skills. This position offers benefits such as paid vacation and health insurance, and requires a minimum of 3 years of relevant experience.

Benefits

Paid Vacation

Health, Dental, and Vision insurance

401K

Flexible Spending Accounts

Life Insurance

Qualifications

• Minimum 3-year hands on experience in a technical role.
• Experience with Microsoft products, including Windows and Office 365.
• Excellent verbal and written communication skills.

Responsibilities

• Support resolution of issues escalated from Tier 1 support.
• Document project activities and ensure metrics are met.
• Provide Level-2/3 support for technical issues.

Skills

Troubleshooting

Technical training

Customer communication

Time management

Active Directory

Network configuration

Problem-solving

Education

High school diploma or GED

Associate or bachelor's degree in IT

Tools

VMware

Microsoft 365

Citrix

Network devices

Job description

Overview

Do you have a great personality and really, genuinely enjoy using your experience and talent in helping businesses maximizing technology to do their jobs well? If the answer to these questions are yes then it’s you we are looking for! Join the team that has fun rolling up our sleeves in the name of making someone’s day better through technology.

What do we do?

McLane Intelligent Solutions (MIS) is a fast-growing, managed services provider located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance, and consulting to the Small/Medium Business market.

What we are looking for.

We have an immediate opportunity for a Support Engineer to join our talented team to look after the service and maintenance needs of our customers. As a Support Engineer, you will be required Troubleshoot, respond to service requests, and provide technical training on company equipment.

Responsibilities

• Support resolution of issues escalated from Tier 1 support staff, working directly with users on timely resolution of issues.
• Support and document the initiation, execution, and closing activities for a program/project(s) and support activities.
• Ensure performance metrics are met or exceeded.
• Develop and maintain program support artifacts throughout the lifecycle of the initiative.
• Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns.
• Simulates and recreates user issues to resolve operational difficulties.
• Recommends system modifications, if required, to reduce user problems.
• Promote and encourage a “one team” attitude at all levels internally and externally.
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Provide Level-2/3 support and troubleshooting to resolve issues
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Prepare, Schedule, Coordinate and complete assigned projects

Qualifications

• Driven individual who loves technology
• Experience with Microsoft Products including Windows Desktop, Server and Microsoft 365
• Experience with Active Directory
• Experience with virtualization platforms including VMware, Hyper V, Citrix, RDS
• Experience with network troubleshooting/configuration including basic configuration of managed switches and firewalls
• Excellent time management skills.
• Ability to problem-solve.
• Excellent verbal and written communication Skills
• Work on issues escalated in a timely manner
• Minimum 3-year hands on experience in a technical role or related working technical experience
• Minimum 3-year hands on experience with software and hardware troubleshooting ex: desktops, laptops, servers, email technologies, firewalls, switches, wireless, mobile devices.
• High school diploma or GED certificate; an associate or bachelor’s degree in IT, computer science, or a related field is preferred
• Network+, Security+, CCNA, MCP, MCSA, Azure, Microsoft 365, and Dynamics 365 preferred.
• English fluency required.
• Requires self-direction, tact, diplomacy, and a clear courteous and professional manner when dealing with clients.
• Efficient research, organizational and time management skills.
• Ability to prioritize tasks
• Ability to work in a team environment with a variety of professionals while also working independently, with minimal supervision.
• Detail-oriented; productive without compromising quality.
• High Energy Level and sense of humor essential.
• Experience with MAC iOS a plus

Benefits

• Paid Vacation
• Amazing Health, Dental, Vision, and prescription insurance
• Short-term and long-term disability benefits
• 401K
• Flexible Spending Accounts
• Company provided Life Insurance