Field Support Engineer

Trident Consulting; Andover (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Trident Consulting is seeking a Field Support Engineer for onsite work in Andover, MA. The role covers Windows 10/11 troubleshooting, hardware and software installation, and hands-on desktop and infrastructure support for a client.

You will document tasks, coordinate with application owners and vendors, and help upgrade or replace workstations as part of enterprise IT initiatives under W2 contract terms.

Qualifications

• 3–5 years of IT support, desktop engineering, or infrastructure experience.
• Proficient troubleshooting Windows 10/11 and workstation management.
• Experience installing software, configuring devices, and resolving hardware issues.
• Strong AD concepts, security permissions, and network basics.
• Documentation and clear technical communication required.

Responsibilities

• Perform technical assessments of Windows 10 workstations and plan Windows 11 upgrades or replacements.
• Capture asset details, OS, installed software, and hardware configurations for projects.
• Configure and prepare Windows 11 workstations per enterprise standards.
• Install business software and drivers using approved packages and vendor docs.
• Verify connectivity to instruments, servers, file shares, and network resources.
• Coordinate with software vendors for compatibility, licenses, and upgrade steps.
• Document results and status in project tracking systems.
• Support onsite deployment activities and post-upgrade verification.

Skills

Windows 10 troubleshooting

Windows 11 troubleshooting

Windows workstation installation

Software installation

Hardware troubleshooting

Device drivers

Active Directory concepts

TCP/IP networking

Permissions & security

Documentation skills

Onsite support

Vendor coordination

Education

Job description

Trident Consulting is seeking a \" Field Support Engineer\" for one of our client in Andover, MA. A global leader in business and technology services.

Job Title: Field Support Engineer

Location: Onsite to Andover, MA

Job Type: Contract(Only W2)

Pay Rate: $30/hr

Required Skills / Experience:

• 3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience, including:


• Strong Windows 10 and Windows 11 troubleshooting experience


• Windows workstation installation, configuration, and administration


• Software installation and troubleshooting


• Hardware and peripheral troubleshooting


• Windows device drivers and Device Manager


• Active Directory and domain-joined workstation concepts


• Network troubleshooting fundamentals including TCP/IP, DNS, DHCP, and network shares


• User/group permissions and local security concepts


• Application and operating-system compatibility troubleshooting


• Backup, restoration, and data migration fundamentals


• Ability to interpret technical documentation and execute defined technical procedures


• Strong documentation and technical communication skills


• Ability to independently troubleshoot technical issues and elevate appropriately


• Ability to work with application owners, infrastructure teams, vendors, and end users


• Ability to work onsite and support scheduled deployment activities as required

Job Responsibilities:

• Perform technical assessments of existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements.


• Capture and maintain workstation information including asset details, operating system, installed applications, application versions, connected instruments/peripherals, interfaces, and other information required by the project assessment process.


• Assess hardware and software readiness for Windows 11 and identify potential compatibility issues requiring remediation or vendor confirmation.


• Support replacement of legacy workstations with enterprise-standard Windows 11 computers where in-place upgrades are not appropriate.


• Build, configure, and prepare Windows 11 workstations according to approved enterprise standards and project procedures.


• Install and configure business, laboratory, instrument-control, and supporting software using approved installation packages and vendor documentation.


• Support migration of required application configurations, local data, instrument configurations, communication settings, and other approved system components from existing workstations.


• Verify connectivity between Windows 11 workstations and attached instruments, peripherals, network resources, application servers, databases, printers, file shares, and other required services.


• Perform technical troubleshooting of Windows, drivers, services, application installations, network connectivity, permissions, device communications, and peripheral compatibility issues.


• Coordinate with software and instrument vendors when Windows 11 compatibility, supported application versions, installation requirements, licensing, drivers, or upgrade procedures require confirmation.


• Support pre-upgrade backup activities and ensure appropriate recovery or rollback provisions are available before production system changes are implemented.


• Execute workstation upgrade and replacement activities using approved implementation procedures, change controls, work instructions, and project schedules.


• Support Active Directory/domain integration and implementation of applicable enterprise security and endpoint-management requirements.


• Coordinate with infrastructure and cybersecurity teams for endpoint configuration, security agents, network requirements, firewall requirements, access groups, and other enterprise services when required.


• Support application owners and end users during post-upgrade functional verification.


• For validated or regulated systems, work with Validation and Quality resources to provide technical information and execution support required for qualification and validation activities.


• Document assessment results, implementation activities, configuration information, issues, resolutions, and completion status in designated project tracking systems.


• Identify technical risks, compatibility concerns, dependencies, and blockers and elevate them to the project technical lead in a timely manner.


• Follow approved SOPs, work instructions, change-management procedures, data-integrity requirements, cybersecurity requirements, and applicable GxP practices.


• Participate in project meetings, technical reviews, knowledge-transfer sessions, and deployment planning activities.


• Maintain accurate project status and communicate system readiness, blockers, vendor dependencies, and deployment outcomes to project leadership.


• Support multiple workstation upgrades according to project priorities while maintaining quality and minimizing disruption to laboratory and business operations.

About Trident Consulting

Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we've partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services.

We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale.