Field Support Asst - BGE

Baltimore Gas and Electric Company; Perry Hall (MD); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Hourly rate $29.08/Hr

Annual Bonus 4%

401(k) match and company contribution

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off

Tuition reimbursement and wellness 202

Job summary

Baltimore Gas and Electric Company in Perry Hall, MD, is seeking an on-site clerical worker to handle phone inquiries, coordinate field communications and manage routine office records. You will prepare reports, order supplies and assist in daily operations.

The role requires a high school diploma or equivalent and at least two years of related experience. Strong English communication and computer skills are essential, with overtime and emergency coverage expected.

Qualifications

• Must possess a high school diploma or equivalent.
• Over two years of related work experience or equivalent training.
• Demonstrated ability to communicate effectively in English.

Responsibilities

• Answers telephone and radio inquiries from field supervisors and crews and coordinates resolutions.
• Maintains records for job reports, time reports, and inventory of supplies.
• Verifies reporting accuracy and assists with office administrative tasks as needed.
• Supports emergency response actions and keeps SOPs up to date.

Skills

Clerical skills

Communication skills

English proficiency

Computer literacy

Education

High school diploma or equivalent

Tools

Asset Suite 8

Documentum

GIS

Mobile Maps

Job description

Who We Are

We're powering a cleaner, brighter future.

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose

Answers telephone and radio inquiries from field supervisors and crews and arranges for solution of job site problems. Contacts government agencies, other utilities, contractors, customers and personnel in other departments to coordinate work and to handle complaints and requests. Receives calls from customers and contractors regarding work progress, service dates, etc. Makes commitments for the installation of service in the absence of supervisor. Prepares daily work location sheets, distributes meter and job orders, keeps records of construction progress, and determines the availability of special tools and equipment required for the performance of the work. Verifies Company and contractor daily work reports and makes corrections when necessary. Prepares time report for service center operating field and office personnel. Maintains vacation schedule, weekly summaries of overtime and absence, and weekly call-in rosters. Orders supplies and materials from the central warehouse via a PC. Verifies that sufficient quantities are in stock to perform scheduled construction. Prepares store orders, hauling orders, shop orders and store credits. Keeps stationery and office supplies inventoried. Acts as custodian for office records. Maintains records for medical absences, occupational injuries and illness. Coordinates medical absence records with the Environmental, Health & Safety Department. Reviews, checks and corrects for procedural completeness of all jobs reported completed in the field. Forwards related paperwork to proper destination. Maintains files of various job reports and records. Performs input and audits of work management computer systems. Operates video display terminal, personal computer, and other office machines. Required to work during emergencies.

Primary Duties

NA

Job Scope

NA

Minimum Qualifications

Education/Experience: Must possess a high school diploma or equivalent Over two years of related work experience or equivalent combination of formal education/training and experience.

Preferred Qualifications

Knowledge: Basic knowledge of distribution systems, materials, tools, and construction standards. Basic knowledge of computer systems, including, Asset Suite 8, Documentum, GIS, and Mobile Maps. Skills/Abilities: Demonstrated ability to interpret maps and perform a variety of clerical functions according to established procedures. Demonstrated ability to communicate effectively. Ability to operate a personal computer. Satisfactory completion of the Clerical Testing Battery. Demonstrated ability to write, speak, read, comprehend and communicate clearly and accurately in the English language. Must be willing and able to work overtime on a regular basis and must be available for callout overtime, if and when required, consistent with the Labor Agreement. Disclaimer: May perform other duties as assigned. May be required to respond to emergency events.

Benefits

• Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $29.08/Hr.
• Annual Bonus for eligible positions: 4%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.