Contractor Liaison

Pepco; Warminster Township (Bucks County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision Insurance

Life & Disability Insurance

Generous paid time off

Employee Assistance Program

Tuition reimbursement & wellness perks

Referral bonus

Job summary

Exelon is seeking a dedicated professional to process and manage service requests for new residential and commercial construction, upgrades, and demolitions. You will coordinate with builders, track contracts, and provide a single point of contact for customers throughout the project lifecycle.

The role requires strong communication, attendance, and organization, plus experience with customer management systems and standard office software. On-site work with field teams is expected.

Qualifications

• Associate's degree in engineering or business with 1 year customer-contact experience.
• Valid driver's license.
• Excellent attendance record.
• Strong telephone and written communication skills.
• Experience with CC&B or similar customer management system.
• Proficiency with Word, Excel and Access.

Responsibilities

• Initiate and track requests in CIMS and Passport.
• Process and schedule service installations for electric via builder requests.
• Prepare and track service and street light contracts.
• Support Design and Construction Consultants.
• Serve as single point of contact for builders and customers for new residential/commercial construction, upgrades, demolitions.
• Maintain files for each project.
• Process, duplicate and distribute Work Order Packages for Field Construction Work.

Skills

Driver's license

Excellent attendance

Telephone & written communication

CC&B literacy

MS Word Excel Access

Education

Associate's degree in engineering or business-related field

High School diploma with 3+ years customer contact experience

Tools

PassPort system

Job description

Who We Are

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies – Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Primary Purpose

Process all service requests for new residential/commercial construction, upgrades, demolitions, etc.

Primary Duties

• Initiate and track these requests in CIMS and Passport.
• Process and schedule service installations for electric, via builder requests.
• Prepare and track service and street light contracts.
• Provide support for Design and Construction Consultants.
• Provide a single point of contact for builders and customers for new residential/commercial construction, upgrades, demolitions, etc.
• Maintain files for each project.
• Process, Duplicate and Distribute Work Order Packages for Field Construction Work.

Minimum Qualifications

• Associate's degree in engineering or business-related field with a minimum of one (1) year experience in a customer contact role or High School diploma with a minimum of three (3) years' experience in a customer contact role.
• Valid driver's license.
• Excellent attendance record.
• Demonstrated excellent telephone and written communication skills.
• Literacy in CC&B or related customer management system.
• PC skills including but not limited to WORD, EXCEL and ACCESS.

Preferred Qualifications

• Minimum of one (1) year work scheduling and/or dispatching experience.
• Negotiating skills.
• Knowledge of PassPort system.
• Experience interpreting and understanding distribution maps and electric/gas terminology.
• Knowledge of Gas Operations policies, procedures, and practices.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $0.01/Yr. – $/Yr.
• Annual Bonus for eligible positions: 4%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.