Field Support Analyst

Davita Inc.; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in healthcare services seeks a Field Support Analyst for a 4-month project with potential extension in San Antonio. The role involves providing technical support, maintaining office technology, and ensuring excellent customer service. Candidates should have over 5 years of relevant experience and the ability to work independently, alongside virtual teams.

Qualifications

• 5+ years of experience required.
• Bachelor's degree preferred for applicant.

Responsibilities

• General desktop support, helping a wide range of end users.
• Hardware/software support and ticket response.
• Maintaining office technology and providing level 1 & 2 software support.

Skills

Technical skills

Customer service

MS Intune

Ticketing Systems

MS Office Suite

Education

Bachelor's degree preferred

5+ years additional experience if no degree

Job description

Job Title: Field Support Analyst

Location: San Antonio, TX 78215, Onsite

Duration: 4 months with possible extension



Job Description:



Overview of Work Environment/Client Nuances:

• supporting the corporate office


• Working mostly independent but will have a virtual team of support as well

Resource's typical working day:

• General desk top support


• Hardware/software support


• Desktop support helping a wide range of end users


• Responding to tickets


• Maintaining office technology


• Front facing customer service


• Level 1 & Level 2 software support enterprise level


• Backend office MS Office Support


• MS Intune


• Active Directory


• Remote management


• Incident Request Management


• Resource's typical working day: General desk top support & Hardware/software support


• Must Have Skills: Good technical skills, Good customer service


• Nice to have skills: banking or law firm support work experience with Apple or iOS , Adobe Acrobat


• Years of Experience:5+ years


• Education bachelor's degree preferred, if no degree, they will need 5 years extra experience


• Software skills: MS Intune, Ticketing Systems, MS Office Suite

Pre Screening Questions:

Interview Process:

• 1st round technical interview - phone


• 2nd round culture interview with HM - teams


• 3rd round with office leadership - onsite