Field Supervisor - Peak Shift

Northwest Ambulance Critical Care Transport; Mountlake Terrace (WA); On-site; USD 82,000 - 101,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with employer match

Job summary

Northwest Ambulance Critical Care Transport is hiring a Field Supervisor to lead EMS field operations across IFT and 911 responses. You will supervise NW units, ensure protocol compliance, monitor response times, and coach crews on performance and safety.

The role demands on-call readiness, strong decision making, and adherence to regulatory standards. Responsibilities include real-time problem solving, staffing optimization, and performance evaluations.

Qualifications

• Current EMT or Paramedic certification in Washington (in good standing).
• Minimum of three (3) years EMS field experience in a 911 and/or IFT environment.
• Leadership experience in healthcare, Fire/EMS service, Military, or related field.
• Valid driver’s license with clean driving record.
• Ability to work all shifts including nights, weekends, and holidays on a 2/2/3 rotation.
• Associate degree (preferred).

Responsibilities

• Provide real-time supervisory leadership for field crews during shifts.
• Monitor 911 response times and IFT performance; implement corrective actions as needed.
• Coach staff, conduct performance reviews, and document outcomes.
• Review PCRs for accuracy and protocol compliance.
• Ensure units are stocked, clean, and compliant with infection control standards.

Skills

Leadership

Decision making

Coaching/mentoring

Conflict resolution

Communication

Policy compliance

EMS operations knowledge

Safety awareness

Education

Associate degree (preferred)

Tools

CAD

ePCR

Scheduling systems

Workforce management systems

Microsoft Office

Job description

The Field Supervisor (FS) is the frontline supervisory leader responsible for providing direct, real-time operational leadership and oversight of daily EMS field activities within a high-volume interfacility transport (IFT) and 911 response system. Assigned to a specific geographic zone and shift, the FS ensures safe, efficient, and protocol-compliant operations through consistent deployment, staffing, and unit utilization while maintaining compliance with clinical, operational, and documentation standards. Each Field Supervisor personally owns a defined set of Northwest Ambulance units and is directly accountable for crew performance, clinical quality, documentation accuracy, professional conduct, and annual performance evaluations for assigned personnel. The FS supports crews through real-time problem solving, coaching, and conflict resolution; responds effectively to incidents, staffing challenges, service disruptions, and overtime concerns; and enforces company policies across all shifts. Serving as the primary accountability link between frontline crews and Operations leadership, the Field Supervisor drives operational efficiency, consistent system performance, and continuous improvement.

Core Duties & Responsibilities

Shift Operations

• Arrive on time in proper uniform and check in with dispatch and outgoing supervisor at start of shift
• Conduct crew briefing covering safety priorities, system status, and shift expectations
• Verify all assigned units are operational, stocked, and compliant before units go in service
• Maintain continuous awareness of CAD and unit status throughout the shift
• Initiate redeployments to maintain system coverage and response time compliance
• Complete supervisor shift report and provide detailed handoff to incoming supervisor at end of shift

Crew Supervision & Accountability

• Directly supervise all crew members assigned to your owned NW units during your shift
• Provide real-time support to crews on high-acuity, complex, or extended calls
• Address crew fatigue, safety concerns, and professional conduct issues as they arise
• Deliver verbal counseling and document all performance issues in accordance with policy
• Conduct field observations and report findings to the zone Operations Supervisor
• Complete annual performance reviews for all crew members on your assigned units

Clinical & Quality Oversight

• Ensure adherence to clinical protocols on all calls within your zone and shift
• Provide guidance and support during complex patient care situations in the field
• Review PCRs (Patient Care Reports) for accuracy, completeness, and protocol compliance
• Identify and support training needs and report clinical deficiencies to the Operations Supervisor

System & KPI Management

• Monitor 911 response times throughout the shift and take corrective action on delays
• Track IFT on-time performance and ensure crews return to service promptly after hospital transfers
• Monitor hospital wall times and intervene when turnaround times exceed acceptable limits
• Report KPI trends and system performance issues to the Operations Supervisor

Fleet & Equipment

• Confirm all assigned units are stocked, operational, and compliant with infection control standards
• Address equipment failures immediately and coordinate maintenance or replacement
• Ensure units are restocked and prepared for the next shift before end-of-shift handoff

Requirements

Required Skill & Competencies

• Provide strong, professional leadership and direction to field personnel
• Enforce policies, standards, and disciplinary processes fairly and consistently
• Maintain accountability for decisions, outcomes, and operational performance
• Lead effectively during critical incidents and high‑stress situations
• Apply strong knowledge of EMS operations, deployment strategies, and system status management
• Manage staffing efficiency, overtime impact, and workforce utilization
• Make timely, sound decisions while balancing multiple competing priorities
• Analyze operational issues and implement practical solutions
• Communicate clearly, professionally, and effectively across all organizational levels
• De‑escalate conflicts, address employee concerns, and resolve interpersonal issues
• Coach, mentor, and develop field staff through feedback and corrective action
• Ensure compliance with clinical standards, documentation, safety, and regulatory requirements
• Review reports and ePCRs for accuracy, completeness, and medical necessity
• Maintain attention to detail in all documentation and reporting
• Demonstrate emotional intelligence, professionalism, and resilience under pressure
• Build trust, credibility, and positive working relationships with staff and partners
• Maintain a strong customer service mindset toward patients, staff, and stakeholders
• Utilize CAD, ePCR, scheduling, and workforce management systems effectively
• Maintain basic proficiency in Microsoft Office applications
• Prioritize crew, patient, and public safety through risk recognition and mitigation
• Follow incident reporting, investigation, and follow‑up procedures
• Beyond the Streets (BTS) workshop or Foundation in Leadership (shall have or complete within one year of hire)
• Perform any other duties as assigned

Qualifications

• Current EMT or Paramedic certification in good standing (Washington State)
• Minimum of three (3) years of field EMS experience in a 911 and/or IFT environment
• Experience in high-volume IFT or mixed EMS systems, including private ambulance transport
• Minimum of one (1) year of leadership experience in healthcare, Fire/EMS service, Military, or a related field
• Valid driver's license with a clean driving record
• Demonstrated clean compliance history with no major disciplinary actions
• Demonstrated ability to manage multiple units and competing priorities simultaneously in real time
• ICS 100/200 certification (minimum)
• Current CPR/BLS certification
• Familiarity with FLSA regulations as they apply to EMS scheduling (preferred)
• Prior experience with crew performance documentation and annual review processes (preferred)
• Ability to work any assigned shift, including nights, weekends, and holidays, on a 2/2/3 rotation
• Associate degree (preferred)

Physical Requirements

Must be able to lift up to 75 pounds at times. Position requires varying times sitting; either driving or carrying out tasks at a desk. Position requires full range of motion. Movements include but are not limited to: standing, kneeling, stooping, reaching, pulling and pushing, lifting, and grasping.

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.
• Eligible non-exempt employees who actually work on a designated holiday are paid a premium rate of 1.5x their regular rate, consistent with company policy.
• We invest in your future with a 401(k)-retirement plan that includes an employer match of up to 5%, helping you build a long-term financial security.
• We value work-life balance and offer paid time off that accrues at 2.3 hours for every 40 hours worked, giving you the flexibility to rest, recharge, and take care of what matters most.
• To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.

Wages

This is an hourly position. Wage range is $35.39 - $44.27 per hour. The expected hours worked per a two-week pay period would typically be 84 hours. The estimated annual compensation ranges from $81,000 - $101,000. Shifts are generally 12 hours in duration; therefore, full‑time schedules include overtime compensation in accordance with applicable labor laws. The scheduled hours for this shift will be 0900-2100. This position operates on the 2/2/3 Panama rotation — the standard schedule used across all Field Supervisor positions. The rotation provides predictable, consistent coverage with no week exceeding 4 shifts or 3 consecutive working days. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. Candidates must be authorized to work in the United States. This is a safety-sensitive position. Employees in this role are responsible for performing duties that directly impact of patients, coworkers, and the public.