Field Supervisor / Craftsman

Ace Hardware Corporation; Edmond (OK); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Salary progression

Mon-Fri schedule

W-2 employment with field-based work

Paid holidays and PTO

Insurance benefits

Profit-sharing & bonuses

Company-branded apparel

Volunteer time off

Job summary

Ace Handyman Services Oklahoma City North is seeking an experienced Field Supervisor/Craftsman with multi-trade skills to lead residential and commercial projects across the OKC area. You’ll oversee field teams, mentor staff, and ensure high-quality repairs and remodels while delivering exceptional customer service.

This role offers a Monday–Friday schedule, W-2 employment, and opportunities for advancement into higher leadership levels within a locally owned business backed by the Ace Hardware

Qualifications

• 10+ years of Craftsman or multi-trade experience.
• Leadership experience; ability to hire, train and evaluate field teams.
• Own a standard set of tools and be hands-on across trades.

Responsibilities

• Hire, train, evaluate and manage field TEAM members
• Invest in the on-going skill development of other TEAM members
• Partner with owner and office team to build the business
• Study new trends and learn about new tools, bringing that knowledge back to the TEAM
• Always looking to increase skill, knowledge, and scope of work
• Use ServiceTitan for estimates, invoices, photos, and job documentation

Skills

Leadership

Team management

Communication

Multi-trade skills

Tools

ServiceTitan

Job description

Compensation Details

$30 - $38 per hour

About the Position

Ace Handyman Services Oklahoma City North is hiring professional Field Supervisor / Craftsmen / Carpenter with multi-trade skills and a commitment to exceptional customer service. You’ll support homeowners and businesses across Oklahoma City, Arcadia, Cashion, Edmond, Guthrie, Jones and Piedmont. As part of our team, you'll work on a wide range of residential repair, maintenance, and remodeling projects throughout the Oklahoma City area. We schedule the work—you focus on delivering outstanding results.

Every day brings new challenges, new people, and meaningful work that genuinely helps others.

What We Are Looking For

• A leader who can not only perform all types of work from small to large projects, but can manage, hire, train, and evaluate field TEAM members

• A mentor, teacher, motivator, coach, and overseer of the development of all levels of the career path

• Able to handle multiple priorities simultaneously

Benefits & Perks

• Competitive pay of $30-$38 per hour, based on experience

• Potential to progress to a Salary role with incentives

• Monday - Friday schedule (no weekend work)

• W-2 employment with the flexibility of independent field-based work

• A one-year workmanship warranty that reflects the quality of your work

• Paid holidays and Paid Time Off (PTO)

• Insurance benefits

• Profit-sharing and Performance bonus opportunities

• Company-branded apparel

• Company credit card for approved business expenses

• Company-sponsored volunteer events and paid volunteer time off

• Clear career growth opportunities

• Annual performance reviews with merit increase opportunities

• Potential for company-provided vehicle

• Supportive, locally owned business backed by the trusted Ace Hardware brand

Why You’ll Love Working Here

We know great people have options. At Ace Handyman Services OKC North, you’ll be trusted, respected, and supported by a locally owned business backed by the nationally recognized Ace Hardware brand.

You’ll work in a collaborative environment where your craftsmanship, communication, and problem‑solving skills make a visible impact every day. Whether repairing a sticking door or making a home safer for an aging parent, your work will matter to customers, to the community, and to our growing team.

If you're a skilled professional who enjoys variety in your work, takes pride in quality craftsmanship, and delivers exceptional customer service, we'd love to meet you.

Key Responsibilities

Leadership & Education

• Hire, train, evaluate and manage field TEAM members

• Invest in the on-going skill development of other TEAM members

• Partner with owner and office team to build the business

• Study new trends and learn about new tools, bringing that knowledge back to the TEAM

• Always looking to increase skill, knowledge, and scope of work

Customer Experience

• Complete each stage of our Service Path, from evening‑before calls through job completion

• Build trust through active listening

• Communicate professionally with homeowners throughout each project

• Ensure 100% customer satisfaction before leaving every job

Craftsmanship & Repair

• Perform a wide variety of residential and commercial repairs, maintenance, and small remodels to local and state code standards

• Complete carpentry, drywall repair, painting, tile installation, and flooring projects

• Perform basic plumbing and electrical repairs

• Install fixtures, doors, trim, cabinets, and other finish carpentry items

• Troubleshoot repair issues and determine the best solutions

• Identify opportunities to improve safety, efficiency, and aesthetics in our customers’ homes

• Shop for materials when needed to complete the job

• Maintain accurate job documentation and complete work efficiently while upholding high quality standards

• Prepare estimates for larger projects on site

Technology & Operations

• Use ServiceTitan for estimates, invoices, photos, and job documentation

• Assist with scheduling adjustments and operational logistics

• Provide insights that help improve processes and customer experience

• Attend TEAM meetings and ongoing training

Career Path Potential

This role offers opportunities for long‑term growth. Potential advancement includes:

• Craftsman

• Lead Craftsman

• Master Craftsman

• Field Supervisor

• General Manager

What We’re Looking For

Professional Experience

• 10+ years of Craftsman or multi-trade experience

• A self‑starter with a hands‑on, problem‑solving mindset

• Reliable truck or van (company vehicle may be provided)

• Own a standard set of professional and essential hand and powered tools

• Highly skilled across multiple trades, including carpentry, drywall, tile, painting, flooring, basic plumbing and basic electrical

• Experience estimating and leading projects and understanding common material costs

• Home inspection or estimating experience is a plus

• Professional appearance and conduct

• Leadership experience a plus

• Lead Safe and other certifications and/or licenses are strongly desired

Communication & Interpersonal Skills

• Strong verbal communication; confident, professional, and empathetic

• Curious and customer‑focused, with the ability to work independently

• Excellent active listening with the ability to ask good questions, understand customer needs, and provide effective solutions

Technical Skills

• Comfortable learning new software and processes

• ServiceTitan experience is a plus

Work Schedule

• Available Monday through Friday between the hours of 7:30 a.m. and 5:30 p.m.

Employment Requirements

• Ability to pass a background check, drug screening, and reference verification

• Valid driver’s license with a clean driving record

Physical Requirements

• Ability to stand, climb, lift up to 50 lbs., work overhead, and safely operate tools

About The Company

We are a locally owned and operated business serving homeowners and businesses throughout the Oklahoma City North area. Backed by the trusted Ace Hardware brand, we deliver professional craftsmanship with exceptional customer service.

Our reputation is built on:

• The trusted Ace Hardware brand and national support network

• Professional, background-checked craftsmen who arrive on time, in uniform, and ready to serve

• An unwavering commitment to outstanding customer service and communication

• Flexible home repair and improvement solutions tailored to each customer's needs

• A one-year workmanship warranty on every complete project

• Transparent, time-and-material pricing that provides homeowners with flexibility and confidence

We’re building a team that values integrity, collaboration, continuous learning, and pride in helping customers care for their homes.

Ace Handyman Services Oklahoma City North is an Equal Opportunity Employer. We are committed to providing an inclusive workplace where all employees are treated with respect and dignity. All aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination, are conducted without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

If you require a reasonable accommodation to participate in any part of the application or interview process, please contact us at [e-mail]. We will work with applicants to provide reasonable accommodation, in accordance with applicable law.

Ace Handyman Services Oklahoma City North is committed to maintaining a safe, healthy, and drug‑free workplace. Employment may be contingent upon successfully meeting the requirements of the company's drug‑free workplace policy, including any lawful pre‑employment screening.

Benefits, compensation, bonus opportunities, and other employment offerings are subject to eligibility requirements, company policy, and applicable plan terms. Compensation within the posted pay range is determined based on factors such as experience, qualifications, skills, and demonstrated competencies. As our business grows, additional benefits and compensation programs may become available.

Because our team works in customers' homes, we hold every employee to the highest standards of professionalism, integrity, safety, and customer service. Successful team members consistently demonstrate these values in every customer and team interaction.

Employment may be contingent upon the successful completion of a background check, reference verification, and, for positions requiring driving, verification of a valid driver’s license and an acceptable motor vehicle record, consistent with applicable law.

This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change to meet business needs.

Applicants must be legally authorized to work in the United States. Ace Handyman Services participates in the Form I-9 employment eligibility verification process.

Employment with Ace Handyman Services is at will. This means that either the employee or the company may terminate the employment relationship at any time, with or without notice and with or without cause, subject to applicable law.

We appreciate your interest in joining Ace Handyman Services Oklahoma City North and look forward to learning more about you.