Field Supervisor

NORCAL Ambulance; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

NORCAL Ambulance is seeking a Lead FTO/Station Officer to oversee field teams and ensure safe, compliant transport operations. The role emphasizes mentoring staff, enforcing NORCAL policies, and coordinating resources during incidents.

The position requires EMT-Basic or Paramedic certification, a valid California driver’s license, and proven driver training experience. Strong communication and field problem-solving skills are essential.

Qualifications

• Candidates must have EMT certification and a valid driver license.
• Experience mentoring field staff and enforcing safety policies is preferred.
• Ability to read and interpret safety procedures and write routine reports.

Responsibilities

• Be an active role model for all field employees.
• Ensure field crews follow NORCAL Ambulance policies and provide mentoring or discipline when needed.
• Perform field patient assessments to ensure crew and patient safety during transport.
• Provide lift assists and ride along on priority calls to safeguard crews and patients.
• Troubleshoot equipment, vehicles, and hospital transport issues as they arise.
• Coordinate resources during incidents involving vehicles or patients.
• Deliver driver training and remediation as required.
• Perform other duties as assigned.

Skills

Driver training

Field leadership

Safety compliance

Education

High school diploma or GED

EMT Basic or Paramedic certification

Job description

Description

Basic Functions:

Ensure operations are running smoothly through various tasks.

Responsibilities:

Include the following.

• 1. Be an active role model for all field employees at all times.
• 2. Ensure field crews are adhering to LEMSA and NORCAL Ambulance policies, practices and procedures and issue mentoring, education or discipline when appropriate.
• 3. Perform field assessments of patients as needed to ensure the safety of our crews and patients during transport.
• 4. Provide lift assists and ride along on priority calls to ensure the safety of our crews and patients during transport.
• 5. Troubleshoot equipment and vehicle issues in the field.
• 6. Troubleshoot transport issues with hospital staff when appropriate.
• 7. Respond to vehicle accidents and/or Incidents to assist and/or coordinate resources when appropriate.
• 8. Respond to patient incidents to assist and/or coordinate resources when appropriate.
• 9. Perform driver training, education and driver remediations.

Perform other related duties as assigned.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty under the Lead FTO and Station Officer job descriptions . Employee must be driver trained.

Education/Experience:

High school diploma or general education degree (GED); and completion of certified Emergency Medical Technician (EMT) program Basic or Paramedic.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications/Licenses:

State/County Certifications: County certifications for EMT-B or EMT-P, CPR for BLS Provider Certification, Valid California Driver’s License, Medical Examiner’s Certification, Ambulance Drivers Certification, DMV Driving Record in good standing in accordance to insurance company standards.

Equipment:

To perform this job successfully, an individual must use a variety of equipment including gurney, wheelchairs, and other medical and ambulance related devices.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands, talk and hear. The employee is frequently required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must frequently lift and/or move up to 100 pounds unassisted. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.