Field Supervisor

PEPL; Homer City (Indiana County); On-site; USD 65,000 - 95,000; Full time

Job summary

PEPL is seeking a Field Supervisor for a well-established conveyor belt manufacturer in Homer City, PA. The role focuses on supervising field and shop crews, ensuring safety, efficiency, and on-time service delivery for high-profile projects.

The position requires extensive belt installation and vulcanized splicing experience, strong leadership, and the ability to manage budgets, staffing, and cross-functional communication with customers.

Qualifications

• Minimum education: High school diploma or GED; Associate degree preferred.
• Over 10 years belt installation and vulcanized splicing experience preferred.
• Proven supervisory experience in a services environment and customer management
• Knowledge of conveyor service practices and safety/quality standards.

Responsibilities

• Direct work of field and shop crew; supervise operations and schedules.
• Hire, onboard, evaluate performance; disciplinary actions as needed.
• Ensure safety policies, conduct safety talks and audits.
• Maintain equipment and materials; ensure calibration and housekeeping.
• Collaborate with Operations Manager on budgeting, KPIs and expenditures.
• Coordinate labor, equipment and logistics for field jobs.
• Meet with customers on opportunities and review job scopes.
• Provide leadership to meet customer service standards and KPIs.

Skills

Team Leadership

Safety Compliance

Operations Management

Vendor Selection

Budgeting

Report Writing

Communication Skills

Education

High school diploma/GED

Associates Degree preferred

Tools

MS Office

ERP systems (E9/E11)

Job description

PEPL has been engaged to place a Field Supervisor for a well-established conveyor belt manufacturing company in Homer City, PA.

Key Responsibilities

Supervision and Operations Management:

• Customarily and regularly direct the work of at least two (2) full-time employees (or their equivalent) in the field and shop, including assigning tasks, setting schedules, and evaluating performance; field presence as needed to supervise operations, with manual work performed only on an occasional, as-needed basis.
• Exercise authority to hire, select, and onboard employees; conduct performance evaluations; recommend and implement discipline; and recommend termination.
• Ensure adherence to company policies and practices, and enforce policies through coaching, corrective action, and discipline, up to and including termination, consistent with company procedures.
• Implement measures to ensure the quality of services performed.
• Keep records of material usage and services to capture all billable items.
• Perform safety talks and audits; conduct job safety analyses; direct the implementation of safety policies and procedures; hold employees accountable for safety compliance; and stop work when unsafe conditions exist.
• Conduct job safety analyses.
• Review current techniques/practices and suggest improvements for safety and efficiency.
• Provide a safe working environment.
• Ensure crews have the proper equipment and materials to be efficient.
• Work with the Operations Manager to meet the financial goals of the branch, including contributing to budgeting, monitoring job and departmental KPIs, and approving expenditures within delegated authority.
• Follow up with crew and customers post-job to look for ways to be safer and efficient.
• Supervise in the field on high-profile jobs as required by Management.
• Maintain availability to address operational and personnel issues outside standard business hours as needed, consistent with the exempt nature of the role.
• Ensure field equipment is regularly inspected, well-maintained, and meets calibration standards.
• Implement and maintain daily housekeeping and organization practices both in the field and at the shop.
• Collaborate with other supervisors and management to ensure adequate staffing and resource allocation and to implement and enforce the company’s policies and goals.
• Exhibit adaptability in a fast-paced environment, adjusting work strategies as needed to meet evolving demands.
• Exercise discretion and independent judgment on matters of significance, including operational priorities, resource allocation, vendor selection within authority limits, safety and quality decisions, and customer issue resolution.

Team Management:

• Maintain excellent positive communication and organizational skills to enhance team collaboration and overall efficiency.
• Demonstrate strong problem-solving and decision-making skills, contributing to efficient conflict resolution and streamlined operations.
• Create and nurture a positive and collaborative team culture.
• Encourage open communication, cooperation, and respect among team members.
• Recognize and reward individual and team achievements.
• Address conflicts and challenges within the team promptly and professionally.
• Collaborate with the team to identify process inefficiencies and areas for improvement.
• Empower team members to provide input and implement process enhancements.
• Encourage team members to share ideas, concerns, and feedback.
• Seek solutions and foster a positive resolution-oriented approach.
• Occasionally manages cross-departmental staffing, flexibly sharing and acquiring team members to support evolving business needs.

Communication and Customer Engagement:

• Proactively communicate with sales and customers regarding current and upcoming service requirements.
• Maintain and nurture current customer relationships.
• Prioritize work to meet customer demands.
• Coordinate and approve labor, equipment, and logistics for field jobs, including assignment of personnel and reallocation of resources to meet operational and financial goals.
• Inform Ops Manager on all upcoming projects and opportunities.
• Meet with customers on upcoming opportunities and to follow up on crew performance; approve job scopes within authority, set service delivery standards, and resolve escalated customer concerns.
• Enforce customer service standards and KPIs for the department and hold employees accountable for service quality and responsiveness.

Training and Performance Management:

• Establish performance objectives and expectations.
• Conduct new hire orientation training.
• Identify training needs and opportunities for skill development, approve training plans and cross-training assignments, and ensure completion of mandatory safety and quality training.
• Identify key areas for cross-training opportunities and assess skill gaps.
• Cross-train employees to enhance their skills, versatility, and productivity across various processes.
• Maintain records of training activities, including attendance, progress, and completion.
• Hold employees accountable by providing regular performance feedback, conducting performance evaluations, and administering corrective action and discipline consistent with Company policy.
• Oversee staffing levels and scheduling to meet operational needs and budget targets; approve time and schedules for direct reports; ensure compliance with Company timekeeping policies.

Health and Safety:

• Ensure a strong understanding of safety and quality regulations, guiding the team to work in compliance with industry standards.
• Ensure health and safety guidelines are followed and proper PPE usage.
• Conduct safety meetings, audits, and participate in the Safety Program.
• Enter Hazard IDs and complete assigned action items.
• Review and modify Task Safety Analysis and train employees on revisions.
• Monitor and ensure a clean shop floor to prevent hazards.
• Ensure employees are performing work safely throughout their shift.
• Foster and promote a daily culture of safety.
• Report any safety concerns to management.

Quality Control

• Ensure equipment in inspected daily so that quality control standards are being met and ensure inspection forms and being completed accurately and timely.
• Ensure working areas consistently adhere to MSHA, OSHA and company standards.
• Assist in developing quality control guidelines.
• Train and educate employees on proper procedures and ensure adherence.
• Conduct regular quality audits and assessments, taking corrective actions as needed.
• Promote a culture of continuous improvement and ownership of processes.
• Maintain a clean and safe working environment.
• Inspect production to meet quality standards.
• Promptly report non-conforming conditions and issue deviations to management.
• Root Cause/Analyze quality defects and implement countermeasures.

Additional Responsibilities:

• Ability to work off shifts, as needed, including afternoons, night, and weekends, including travel and overnights.
• Adapt to changes in work schedules, which may be modified based on business needs.
• Travel, including overnight travel, is required.
• Perform other tasks deemed necessary based on business needs.
• Professional behavior is required during working hours, while on customer site, and while traveling.
• Must possess a valid driver's license and passport.

Requirements

• Minimum education requirement of High school diploma/GED. Associates Degree in a related field is preferred.
• Previous supervisory experience in a services environment.
• Experience in a customer management or sales role preferred.
• Proven experience in the supervision of employees, encompassing organization, scheduling, training, evaluations, and discipline.
• Comprehensive training and knowledge of relevant conveyor service practices and techniques.
• Demonstrated leadership skills with a proven track record of effective team management.
• Established ability to foster a positive team attitude.
• Strong comprehension of safety and quality regulations.
• Strong problem-solving and decision-making skills.
• Strong written and oral communication skills.
• Excellent positive communication and organizational skills.
• Demonstrated adaptability in a fast-paced environment.
• Strong attention to detail and commitment to high-quality standards.
• Knowledge of Microsoft Office and ERP systems(E9, E11) and other computer programs.
• 10 years of work experience in belt installation and vulcanized splicing, both in a shop and in the field preferred.
• 10 years of work experience in the installation and servicing of belt transfer components and belt cleaner systems preferred.