Field Superintendent - Service

Schindler Group; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k match

Health benefits

Paid vacation and sick days

Tuition reimbursement

Parental leave

Professional development opportunities

Job summary

Schindler Group in Philadelphia, PA, is seeking a Field Superintendent of Existing Installations to oversee servicing, maintenance and repair of assigned elevator units. You will lead field technicians, manage routes, parts orders and payroll, and ensure profitability while upholding safety and quality standards.

The role requires strong leadership, 5+ years of technical leadership experience, and a bachelor’s degree or equivalent in a relevant field.

Qualifications

• Bachelor’s degree preferred or equivalent in relevant work experience in the elevator industry or technical field.
• 5+ years of technical leadership experience preferred.

Responsibilities

• Oversee servicing, maintenance and repair of assigned units to meet quality, safety and cost standards.
• Lead field technicians; coordinate routes, parts orders and payroll accuracy while ensuring profitability.
• Collaborate with Area/Territory Operations Managers to implement best practices and meet service metrics.
• Perform site inspections and safety audits to ensure compliance and quality of service.
• Develop technicians through training programs and manage logistics for preventive maintenance.

Skills

Problem solving

Communication

Leadership

MS Office

Organizational skills

Adaptability

On-call readiness

Education

Bachelor’s degree preferred

Tools

MS Office suite

Job description

Field Superintendent - Service

Location: Philadelphia, PA, United States

Job ID: 91191

We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Your Main Responsibilities

As a Field Superintendent of Existing Installations (EI), you will oversee servicing, maintenance and repair of assigned units to meet customer and company standards for quality, safety and cost management. Support area objectives through effective project oversight and employee management.

Operations Management - Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements. Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability. Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics

Quality and Safety - Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings. Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe

Employee development, planning & logistics - Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery. Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits

Collaboration - Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes. Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction

Problem Solving - Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.

What You Bring

Bachelor’s degree preferred or equivalent in relevant work experience in the elevator industry or other technical field

5+ years of technical leadership experience preferred.

Knowledge, Skills And Abilities

• Strong problem-solving, communication and interpersonal skills
• Ability to manage sensitive employee relations issues
• Proven leadership skills
• Proficiency in MS Office suite
• Strong organizational skills
• Adaptability in a fast-paced environment
• Flexibility to be on call as needed

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.