Field Superintendent-Existing Installation

Schindler Elevator Corporation (U.S.); Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Paid time off

Tuition reimbursement

Parental leave

Professional development

Job summary

Schindler Elevator Corporation (U.S.) in Houston, TX, seeks a Field Superintendent-Existing Installations to lead service and repair for assigned units, ensuring quality, safety, and customer satisfaction across projects. Role includes staff training, route optimization, and collaboration with sales for service orders.

Applicants should have a bachelor’s degree or equivalent and 5+ years of technical leadership experience, with strong communication and leadership skills.

Qualifications

• Bachelor’s degree preferred or equivalent in relevant field.
• 5+ years of technical leadership experience preferred.
• Working knowledge of elevators and escalators to manage field personnel.
• Ability to communicate well, both verbally and in writing.
• Interpret customer concerns and mobilize internal resources to ensure customer satisfaction while minimizing disruptions.
• Teach hourly employees the Company’s methods of quality, productivity and safety.

Responsibilities

• Ensure maintenance meets Area and Company quality standards and contract requirements.
• Support sales staff in estimating service orders, scheduling and executing orders, and resolving customer complaints.
• Manage project audit programs to ensure quality, safety and completeness.
• Develop and implement manpower selection, training and performance appraisal programs.
• Implement route management to minimize manpower while maintaining safety.
• Maintain proactive relationships with local IUEC business agent and advise Area management of competitor activity.
• This position may include a sales role depending on the candidate.

Education

Bachelor’s degree or equivalent in relevant field

Job description

Location: Houston, TX, United States

Job ID: 90838

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a Field Superintendent-Existing Installation

Your Main Responsibilities

The Field Superintendent, Existing Installations (EI) is responsible for the servicing and repair of all assigned units so as to conform to customer and Company requirements as related to quality improvement, safety, cost improvement and customer satisfaction in support of Area objectives. He/she is also responsible for employee selection, training and safety for all assigned projects.

Essential Functions

• Ensure that maintenance meets Area and Company quality standards and meets all contract requirements.
• Implement customer and Company requirements for quality, performance reliability and passenger safety for each project under his/her supervision.
• Implement EEO/AA requirement consistent with Area and/or State and Federal requirements.
• Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints.
• Manage ongoing program of project audit so as to assure conformance of performance standards of quality, completeness and safety.
• Develop and implement program of manpower selection, training and performance appraisal essential to productivity and quality improvement objectives.
• Implement route management strategy in support of ensuring uniform application of preventive maintenance procedures while controlling manpower to minimum level.
• Develop spirit of teamwork and dedication to quality improvement among all employees.
• Evaluate and initiate requests for tooling where such tooling would support productivity improvement.
• Maintain and manage pro-active relationships with local IUEC business agent.
• Advise Area management of competitor activity as related to pricing, performance and manpower.

This specific position may include a sales role depending on the candidate.

What You Bring

Bachelor’s degree preferred or equivalent in relevant work experience in the elevator industry or other technical field – 5+ years of technical leadership experience preferred.

Work Experience

• Minimum work experience required including any specific job related experience and years of experience, which would serve as acceptable pre-requisites.
• Requires a working knowledge of elevators and escalators to manage and direct field personnel to meet Area goals. Must have ability to communicate well, both verbally and in writing and have proven leadership skills.
• The Field Superintendent must have the necessary skills and experience to interpret customer concerns then mobilize the necessary internal resources in a way that customer satisfaction is assured while cost and Human Resources disruption is minimized. The field Superintendent must be able to make sound judgments as related to motivation, training and work assignments for all employees within his/her responsibility, while, at the same time, adjusting manpower to a minimum level and meeting and/or exceeding customer requirements.
• Must be able to teach the hourly employees the Company's methods of quality, productivity and safety. He/she must be able to persuade the hourly field to follow practices and procedures that will foster teamwork and improve quality and productivity.
• Field Supt must be able to communicate with and influence business agents, inspectors, etc., in resolving disputes. He/she must be able to demonstrate to customers that they are receiving fair value for their expenditures.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Nearest Major Market: Houston