Field Staff Supervisor - Home Care

Associated Home Care; East Longmeadow (MA); On-site; USD 36,000 - 41,000; Part time

Benefits offered by this job

Weekly Paycheck

Health, Dental & Vision Benefits

401K

Sick & Vacation Time

Mileage Reimbursement

Career Path

Job summary

Associated Home Care in Massachusetts seeks a part-time Field Support Team Lead to bridge care center leadership with field staff. You will collaborate with hiring and onboarding, scheduling, field nurses, and leadership to resolve field issues.

The role also supports SRM/DOO on initiatives, coaches aides, conducts on-site orientations and reviews, and helps maintain efficient client service delivery. Some evenings and weekends may be required, with travel among East Longmeadow, Springfield, and

Qualifications

• High school diploma or equivalent is required.
• Home Health Aide training or equivalent completed.
• CNA license with Home Health Aide crossover training.
• 3+ years healthcare experience with Nurse Aide license or HHA/LMHC.
• Experience with care plans.
• Healthcare industry experience preferred.
• Licensed driver with reliable transportation.

Responsibilities

• Improve field staff engagement and retention through events and strong relationships.
• Support scheduling team and home care aides with service delivery to clients.
• Coach home care aides; explain policies and standards.
• Conduct on-site orientations, supervision visits, and annual reviews for aides.
• Assist SRM/DOO on investigations of service complaints or incidents.
• Support SRM team in scheduling and other areas as needed.
• Communicate performance concerns to supervisor.
• Inform nursing staff of patient health changes.
• Manage time to meet productivity standards.
• Perform other duties as assigned.

Skills

Home care experience

Initiative & collaboration

Computer skills

Communication skills

Independent work

Evening/weekend availability

Education

High school diploma

Home Health Aide training

CNA license + HHA crossover training

Nurse Aide license / LMHC

Tools

Microsoft Office

Database software

Job description

Part-Time Schedule

• 32 committed hours per week
• Flexible schedule based on business needs
• Primarily weekday hours, with occasional weekends as needed
• Must be willing to travel between East Longmeadow, Springfield, and Greenfield, MA

About Associated Home Care

Fueled by a real understanding of today's challenges, Associated is committed to a fundamental re-imagining of what it means to age. With over 20 years of operating experience, we have built a replicable service prototype, developed profitable, long-standing referral relationships, and created an innovative brand that positions us to serve the future customer. We are embarking on an exciting new growth chapter that focuses on client service excellence, caregiver engagement, technological innovation, and growth in new markets.

The Opportunity

We are a mission-driven organization that is dedicated to improving the lives of seniors as they age. We are passionate about what we do -- providing seniors and their families with a comprehensive, vetted and coordinated in-home service network that is high-touch, tech-enabled, compassionate and extremely well managed. We are in the exciting and dynamic home healthcare industry. Our market opportunity is large and growing as the baby boomers age and the home increasingly becomes the epicenter for care as consumers demand convenience and lower-cost solutions.

Job Summary

The Field Support Team Lead is a liaison between care center leadership and field employees. The role requires a high degree of collaboration with other care center team members including the hiring and onboarding coordinators, the scheduling team, field nurses and care center leadership to maintain relationships with and resolve problems for the field staff. The position will also assist care center leadership SRM/DOO in ongoing initiatives and projects.

Essential Functions

• Responsible for improving field staff engagement and retention through regular events, activities, and building strong relationships with field staff.
• Supports scheduling team and home care aides with service delivery to clients, families and caregivers.
• Functions as a coach to home care aides. Explains and reinforces job role, policy and standards of practices.
• Performs on-site home visit orientations, supervision visits, skills checks and annual reviews for home care aides in compliance with federal, state, and applicable accrediting body and company policies.
• Participates in investigations related to services complaints, dissatisfactions or incidents under direction of SRM and DOO.
• Supports SRM team in other areas including scheduling when necessary.
• Communicates concerns in employee performance to supervisor.
• Communicates changes in patients’ health or function to appropriate nursing staff and SRM/ DOO.
• Demonstrates flexible and efficient time management, and helps team meet care center productivity standards.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Experience in home care services and caregiving
• Displays initiative in solving day to day issues in collaboration with the SRM and DOO
• Demonstrated computer skills. Capable of working with data base and Microsoft office products.
• Strong problem solving skills and communications skills (both written and oral).
• Demonstrated ability to work independently with minimal direction
• May require evening and weekend working hours.

Qualifications

• High school diploma or equivalent.
• Successful completion of the Home Health Aide training or its equivalent or a current, unencumbered
• CNA license with successful completion of the Home Health Aide crossover training or its equivalent.
• Three plus years of experience in health care or related field with a current Nurse Aide license, or Home Health Aide Certificate., Supportive Home Care Aide or LMHC
• Experience with consumers care plans.
• Experience in healthcare industry a plus
• Licensed driver in the appropriate state with available and independent transportation and current insurance coverage.

Benefits

• Weekly Paycheck
• Health, Dental & VisionBenefits
• 401K
• Sick & Vacation Time
• Mileage Reimbursement
• Career Path

Pay Range

The hiring range for this position is $26-$30/Hourly. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

AHCOFFHI

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.