Field Solutions Specialist - Northeast

F. Hoffmann-La Roche AG; Connecticut; In loco; USD 87.000 - 161.000; Tempo pieno

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Company car

Descrizione del lavoro

Roche is seeking a Field Solutions Specialist for the Northeast to serve as the regional automation applications expert, supporting Roche automation solutions across laboratories and customers. You will guide workflow optimization and ensure seamless operation from implementation through Hypercare.

The role requires strong consulting skills, deep knowledge of laboratory workflows, and travel across the Northeast region. A company car is provided, and relocation benefits are not available.

Competenze

• Bachelor’s degree in a relevant scientific or IT field and 3 years’ experience.
• Experience implementing and evaluating complex laboratory IT products.
• Experience supporting Roche automation is preferred.

Mansioni

• Serve as regional automation expert for Roche systems and workflows.
• Perform workflow assessments and lead optimization activities.
• Provide post go-live support and issue resolution.
• Coordinate follow-up visits and health assessments with customers.
• Coach field teams and share best practices across accounts.

Conoscenze

Automation systems

Workflow assessment

Customer consultation

Laboratory operations

Communication skills

Formazione

Bachelor’s degree in Medical Technology / IT / CS / Chemistry / Biology or related

Strumenti

cobas 8100

RDA solutions

Automation software

Descrizione del lavoro

Field Solutions Specialist - Northeast### Field Solutions Specialist - NortheastApply: Hartford: New Hampshire: Vermont: Washington DC: Connecticut: Full time: Posted Today: End Date: November 14, 2026 (18 days left to apply): 202609-124722At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.### ### The Position**Field Solutions Specialist - Northeast** A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. **The Opportunity**The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Solutions Specialist (FSS) within the Roche Support Network, you serve as the regional automation applications expert responsible for supporting customers throughout the operational lifecycle of Roche automation solutions. As a Field Solutions Specialist, you will: * serve as the primary regional workflow, application, and automation expert for Roche automation systems, building trusted advisor relationships with laboratory leadership.* provide consultative guidance regarding workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize existing customer automation investments.* perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation.* support the standardization of workflow best practices across assigned accounts.* assume primary post-go-live workflow ownership following implementation and Hypercare, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.* coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.* partner closely with cross-functional teams (ISAs, FAS, FES, AICs, FSIRs, DSEs, Sales, RSS, Consulting, and Digital) to coordinate regional automation support activities.* maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.* support implementation teams during planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.* resolve post-go-live workflow and application issues within the region, identifying technical risks before they impact customer operations and escalating when necessary.* coach FAS personnel on automation workflow fundamentals and partner effectively with key stakeholders to improve workflow and hardware coordination.* contribute to regional automation competency development through coaching and mentoring to build regional field capability.* **This is a field-based role - the territory is within the Northeast area (ME, NH, VT, MA, RI, CT, NY, PA, DE, MD, DC, VA)*** **Travel: 50-75% travel across the region.*** **Ideal candidate should reside in Boston, MA, Hartford, CT, Baltimore, MD, or Washington D.C., preferably within 40 miles of a major airport** **Who You Are** * Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.* 3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic **Preferred Qualifications** * Demonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations* Experience supporting cobas 8100 and RDA solutions* Implementation, field applications, or field support experience* Strong understanding of laboratory workflow, automation operations, and customer consultation* Strong communication and relationship-building skills* Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships. **Additional Information:** * Relocation benefits are not available for this job posting* A company car is provided with this position. The expected salary range for this position based on the primary location of Connecticut is $86,800.00 - $161,200.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.Benefits