Field Solutions Engineer - Public Sector

SHI International Corp.; Texas; On-site; USD 160,000 - 220,000; Full time

Job summary

SHI International Corp. is seeking a Field Solutions Engineer – Public Sector to drive data center opportunities with large customers in the SLED space.

You will build relationships alongside sales teams, consult on data center, edge, core, cloud, security, and services, and design tailored infrastructure solutions to meet business objectives. The role is remote with a Texas residence requirement supporting Dallas/Ft.

Qualifications

• Bachelor’s degree or relevant work experience required.
• 3–5 years of experience in a similar role.
• Advanced certification in mainstream technologies preferred: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix.

Responsibilities

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers’ business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Skills

Data Center sales

Hybrid cloud design

Virtualization knowledge

Technical sales

OEM/partner relationships

CIO/IT leadership engagement

Education

Bachelor’s degree

Relevant work experience

Tools

Dell Technologies

NetApp

HPE

Cisco

Azure

AWS

Veeam

Nutanix

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority‑ and woman‑owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World‑class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Field Solutions Engineer – Public Sector is a technology generalist working with large customers and engaging in face‑to‑face meetings in the SLED space. They will uncover and develop opportunities by building strong relationships with the customer alongside our sales teams. This individual will consult on data center, edge, core, cloud, security, collaboration, and services, and will understand how that technology enables business.

This position is a remote role requiring residence in the state of Texas to support business needs for the Dallas/Ft. Worth territory as determined by SHI management.

Role Description

• Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
• Design and propose tailored infrastructure solutions that align with customers’ business objectives.
• Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
• Provide product training and technical education to the sales team and customers.
• Act as a trusted IT advisor for customers, partnering with Field Account Executives.
• Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
• Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
• Develop solutions that fit customers’ needs and budgets through strategic planning.
• Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
• Educate and develop sales teams on technical selling, product training, services, and technology trends.

Behaviors and Competencies

• Presenting – Design and deliver engaging presentations, adapting content and style to suit the audience, context, and medium.
• Negotiation – Proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
• Communication – Effectively communicate complex ideas and information to diverse audiences and facilitate effective communication between others.
• Detail‑Oriented – Manage complex tasks or projects, identify errors or inconsistencies, and ensure all details are addressed and quality is maintained.
• Organization – Coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Follow‑Up – Proactively identify tasks that require follow‑up, initiate necessary actions, and contribute to efficient workflow.
• Problem‑Solving – Identify potential problems, initiate preventive measures, and propose innovative solutions.
• Relationship Building – Seek opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
• Documentation – Develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
• Results Orientation – Set challenging goals for the team and lead them to achieve these goals, demonstrating a consistent track record of results.

Skill Level Requirements

• Experience working in complex Data Center sales opportunities – Intermediate
• Ability to design data center infrastructures that include hybrid cloud, hyper‑converged, software‑defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms – Intermediate
• Strong knowledge of virtualization technologies, hypervisors, server virtualization, software‑defined data center, containerization, and automation – Intermediate
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process – Intermediate
• Expertise in mainstream technologies including Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix – Intermediate
• Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) – Intermediate

Other Requirements

• Completed bachelor’s degree or relevant work experience required
• 3–5 years of experience in a similar role
• Ability to travel to SHI, partner, and customer events
• Advanced certification in one or more of the following mainstream technologies preferred: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix

Compensation and Benefits

The estimated annual pay range for this position is $160,000 – $220,000, which includes a base salary and bonus. The compensation is dependent on job‑related knowledge, skills, experience, and market location and will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401(k), and flexible spending.

Equal Employment Opportunity

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status