Field Solutions Engineer III

Socket.dev; Illinois; Hybrid; USD 185,000 - 215,000; Full time

Benefits offered by this job

Medical, Telehealth, Dental and Vision

401(k)

Health Savings Accounts (HSA) and FSA

Life and AD&D

Short Term and Long Term disability

Flex Paid Time Off (PTO)

Job summary

Flexential is seeking a Field Solutions Engineer to architect Cloud and Managed Services (CMS) solutions, including Colocation (Hybrid), for new logo customers across the US.

You will deliver technical drawings and designs to the National Sales Team, ensuring solutions meet customer requirements, performance, and budget. Remote-ready with travel to client sites as needed.

Qualifications

• Bachelor’s degree in IT related field or equivalent preferred.
• 8–15 years of experience in sales, consulting and/or sales engineering.
• Ability to design and explain solutions to business and technical audiences.

Responsibilities

• Attend qualified sales calls and customer meetings to architect Cloud and Managed Services solutions (Hybrid) for new logo customers.
• Provide highly consultative customer interactions.
• Create complete CMS/Hybrid solution designs and present them to potential customers.
• Support national sales teams by delivering technical drawings, designs and business impact narratives.
• Stay current on product offerings and industry trends; create formal deployment documentation.

Skills

Bachelor degree IT

Sales engineering experience

Solution design explanation

Education

Bachelor's degree in IT field

Job description

The Field Solutions Engineer will be responsible for working opportunities in the areas of Hybrid /Cloud and Managed Services (CMS), and Large Retail Colocation.

The candidate will be responsible for new logo CMS Deal Pursuit by providing pre-sales technical expertise to the National Sales Team (with Regional Affinity) through direct interaction with prospects on calls and in-person meetings.

The successful candidate will be well versed in Cloud and Managed Services to supply complete solutions to new CMS customers. The candidate will be competent in complex web, application, database, virtualization, internet, networking, and storage technologies, as well as the ability to design and document appropriate cloud and dedicated architectures that meet clients’ application, performance, and budgetary requirements.

Field SE's will also support retail colocation opportunities that are medium sized, up to 500KW. When Colocation is a part of the CMS solution in a Hybrid configuration, candidate will solution appropriate colocation architectures that meet customer requirements.

Key Responsibilities and Essential Job Functions

• Attend qualified sales calls and customer meetings (travel may be required) to architect Cloud and Managed Services solutions and that may include Colocation (Hybrid) for new logo customers.
• Customer interactions will be highly consultative in manner.
• Designed solutions will be focused on the analysis of customer requirements and provide a custom solution based on functionality and performance.
• Support sales teams nationally, with a regional affinity, by providing technical drawings and designs of CMS Solutions along with narratives that support the business impact of our recommendations.
• Keep current on all product offerings and industry trends and technologies.
• Create complete and accurate documentation to deliver to Implementation upon successful closing of an opportunity.
• Create a complete, complex CMS/Hybrid solution design and formally present solutions to potential customers.
• Possess the ability to ask open ended questions to potential customers to uncover critical business drivers and discover required data to formulate solutions.
• After information gathering and assessment, create quote(s) and present solutions to potential clients based on Flexential's benefits and capabilities.
• Provide regional datacenter tours when necessary.
• Perform other duties as required and assigned.
• Supply information transfer to post sale resources.
• Provide ad hoc implementation support where necessary.

Required Qualifications

• A bachelor’s degree in an IT related industry or equivalent preferred.
• A minimum of 8-15 years of experience in industry relevant sales, consulting and/or sales engineering.
• A demonstrated ability to design & explain solutions to both business and technical audiences.

Preferred Qualifications

• Must be technical, team oriented, and have a documented path of success and contribution to a growing business in the managed IT services field.
• Must have the ability to grasp complex technical issues and clearly and simply translate them into non-technical solutions that address and solve the underlying business needs.
• Solid understanding of multi-tier highly available cloud-based web applications and architecture methodologies, with the ability to design the correct infrastructure based on given requirements and make recommendations towards architecture changes when appropriate.
• Must be detail oriented, organized, driven, and have excellent communication and presentation skills.
• High-energy individual with a positive attitude, good teamwork skills, ability to have excellent customer rapport, and the ability to provide an exceptional customer presentation experience.
• Persistent but pragmatic: willing to be flexible and adaptable to change.
• Strong working knowledge of data center infrastructure components.
• Strong working knowledge of cloud platforms and hypervisor technologies (i.e.. VMware, AWS, Hyper-V, Azure, Google Compute Platform).
• Strong working knowledge of x86 enterprise server hardware and operating systems such as Windows & Linux, and other technically viable Operating Systems.
• Working knowledge of the MySQL, MS-SQL, and Oracle database environments, including familiarity with typical high-availability deployments.
• Depth of knowledge of SAN’s and designing storage to meet both performance and size requirements.
• Depth of knowledge of Firewalls, Load Balancers, Switches.
• Working knowledge of data center and IT security best practices.
• Understanding of DR best practices, with the ability to connect specific technical solutions to business impact in a failover scenario.
• Customers and prospects feel the credibility that the SE truly understands their needs and is able to understand their questions and offer plausible solutions.
• Self-directed, self-motivated and accomplishment-oriented – possesses the drive and determination to succeed.
• Quick on feet – can address the challenges presented during sales conversations and can turn around complex solutions and associated documentation quickly and accurately.
• Easily adaptable to a fast-paced business environment.

Physical Requirements

• Ability to work in an office environment.
• Ability to work remotely when required with sufficient workspace, cell phone connectivity, and an adequate Internet connection.
• Ability to use the computer keyboard and mouse for extended periods of time.
• After hours networking and customer interaction required.
• Travel 10% of the time.

Compensation

Base Pay Range

The annual range offered for this position is estimated to be $185,000 - $215,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.

Variable Pay

This role is eligible for commission. The expected annual commission target is $50,000 - $60,000 based on achievement of targets and other performance indicators.

Location

This position may be based in a hybrid (Tuesday & Wednesday) capacity near our Dallas, TX / Louisville, KY / Nashville, TN data center locations. We are also open to remote candidates residing in Ohio, Illinois, Indiana, Missouri, or Michigan.

Safety Hazards

This position has the following safety hazards:

• Chemical
• Electrical
• Ergonomics
• Climb ladders
• Mechanical lift
• Noise
• Temperature Extremes
• Trip/Fall
• Driving (must possess valid driver’s license and insurance)
• Other: _________________

Benefits of working at Flexential

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.

Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.