Data Center Technician I

Flexential; Norcross (GA); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

HSA

Job summary

Flexential is seeking a candidate to support customer interactions and day-to-day data center operations. You will handle calls and emails, troubleshoot infrastructure issues, and escalate when needed. You will participate in security sign-in, cabling standards, and task documentation within a fast-paced environment.

The role emphasizes reliability, strong communication, and the ability to work 24x7x365 with varied shifts. A high school diploma and IT/Data Center exposure are required.

Qualifications

• Passion for providing great customer experience.
• Strong verbal and written communication skills.
• Understanding of Windows and Microsoft operating systems.
• Must be a self-starter, reliable and dependable.
• Excellent verbal and written communications skills.
• High attention to detail and delivery of commitments.
• 0-4 years of IT or Data Center Support experience.

Responsibilities

• Establish and maintain strong customer relationships; respond to calls and emails promptly.
• Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
• Escalate to engineering staff in a fast-paced data center environment.
• Perform security sign-in and badging for all customers and visitors.
• Track time on tasks and support cases, including installations and outages.
• Enter Cap Labor on timesheets and complete timesheets on time.
• Follow Flexential Cabling Standards and safety protocols.
• Document tasks and handoffs to ensure continuity of operations.
• Install hardware in cabinets per Flexential best practices.
• Support 24x7x365 operations with varied shifts as needed.

Skills

Customer service

Communication

Windows OS

Reliability

Attention to detail

IT Support

Network Monitoring

Education

High school diploma

Tools

ServiceNow

ERP systems

Job description

Key Responsibilities and Essential Job Functions

• Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
• Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
• Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
• Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
• Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
• Accurately follow Flexential Cabling Standards.
• Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members.
• Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems.
• Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes.
• Work a common hardware upgrade/replacement request.
• Identify information given during more complex requests as outlined by the remote hands product.
• Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator.
• Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.).
• Install hardware in a cabinet according to Flexential best practices.
• Understand OpsDB functionality.
• Install, label, and document power installed into customer cabinets.
• Can articulate process for ordering of PDUs, cable, and cabinets.
• Install, label, terminate, test and troubleshoot cabling consistently.
• Document CLX entries.
• Follow safety and fiber cleaning protocols.
• Read, understand and perform LOA verification.
• Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols.
• Maintain SLA compliance across assigned tasks.
• Document shift activities and complete handoffs to ensure continuity of operations.
• Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members.
• Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
• Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.

Required Qualifications

• Passion for providing great customer experience.
• Strong verbal and written communication skills.
• Understanding of Windows and Microsoft operating systems.
• Must be a self-starter, reliable and dependable.
• Excellent verbal and written communications skills.
• Strong attention to detail, making and keeping commitments and meeting deadlines.
• High school diploma or equivalent.
• 0-4 years of experience working within an IT or Data Center Support environment.
• Cross Team Collaboration.
• Running Cable/Climbing Ladders.
• Effectively respond to critical infrastructure emergencies.
• Network/Power Monitoring.
• Candidates must have reliable transportation.
• Ability to learn quickly and apply new knowledge and skills.
• Assess situations and elevate accordingly, following internal procedures.

Preferred Qualifications

• 1 year of experience working within an IT or Data Center Support environment.
• Previous NOC/SOC/IOC experience and/or data center experience.
• Some familiarity with DS1, DS3, Ethernet and dark fiber circuits.
• Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams.
• Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards.
• Knowledge of Windows operating systems both PC and server-side.

Physical Requirements

• Ability to climb ladders and work aloft.
• Ability to work in hot and cold temperature environments.
• Ability to maneuver pallet jacks.
• Ability to lift up to 50 lbs.
• Ability to pull and install cabling.
• Limited travel may be required.

Safety Hazards

• Chemical
• Confined Spaces
• Electrical
• Ergonomics
• Climb ladders
• Mechanical lift
• Noise
• Temperature Extremes
• Trip/Fall Compensation

Base Pay Range

Hourly salary range offered for this position is estimated to be $19.00 - $21.00 . However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Work Shift

We are currently seeking coverage for the following shift: Sunday: 7:00 AM - 7:00 PM Monday - Wednesday: 10:30 AM - 8:00 PM

Training Shift

The training schedule will be a flexible day shift, Monday through Friday for 4 weeks. The structured training program is designed to equip new hires with the technical knowledge, operational processes, and safety requirements needed for success in the position.

At Flexential, we value diversity

At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success.

Benefits of working at Flexential

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program
• Benefits are subject to change at the Company's discretion.

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC. Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements. Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement

Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.