Field Shared Services Wealth Ops Specialist

Northwestern Mutual; Milwaukee (WI); On-site; USD 57,000 - 85,000; Full time

Job summary

Northwestern Mutual, headquartered in Milwaukee, WI, seeks a professional to support investment client onboarding (ICOB) and related processing in its Wealth Operations team. The role is 3 days onsite at the downtown Milwaukee corporate office and works across Field Shared Services to align with home office and sales force.

You will deliver high-quality investment account opening, transfers, and call leadership with advisors while mentoring junior staff and driving standard-work improvements.

Qualifications

• Strong collaboration across functions to achieve goals.
• Customer-centric design and problem solving.
• Financial statement knowledge, budgeting and forecasting basics.
• Continual learning and applying market trends to practice.

Responsibilities

• Create investment proposals, generate new account paperwork, enter transfer requests and ACH/cash management instructions with high degree of accuracy.
• Track status of accounts in investment systems and contact contra-firms for transfer status.
• Apply critical thinking and good judgment to resolve requests or issues related to account transfers; determine when to elevate those requiring more advanced knowledge.
• Support the team in leading weekly calls with advisors subscribed to the services to give status updates or background information on in process work as well as work through best practices with advisors so that they can fully leverage our services.
• Recommend and implement improvements to standard work and/or work processes.
• Mentor less experienced staff in technologies and standard work.
• Perform final quality checks for peers and more junior staff.
• Use basic investment knowledge to provide flexibility on standard work.
• With guidance, understand and apply special instructions that are outside of standards.

Skills

Cross Functional Partnering & Planning

Customer Centricity

Financial Acumen

Learning Agility & Critical Thinking

Education

Bachelor's degree in business, finance or related field

Job description

This position will require 3 days onsite at the downtown Milwaukee corporate office.

About the Job

At Northwestern Mutual, our vision is to deliver financial security to help our clients live their best lives by choice. A key pillar of our vision and success is our strong, vibrant sales force. This role sits within the Field Function, which is at the forefront of working across the home office and sales force as one team to achieve the sales and growth objectives the company expects, while delivering the experience our distribution needs and deserves. This role resides in Field Shared Services as part of the Wealth Operations team. Wealth Ops provides investment operational support to advisors and Network Office teams to help them open and fund new investment accounts. The incumbent will play an important role delivering services for investment client on-boarding (ICOB), a growing service. This provides an exciting opportunity to be part of the development and evolution of the Wealth Ops service offerings!

What You'll Do

• Create investment proposals, generate new account paperwork, enter transfer requests and ACH/cash management instructions with high degree of accuracy.
• Track status of accounts in investment systems and contact contra-firms for transfer status.
• Apply critical thinking and good judgment to resolve requests or issues related to account transfers; determine when to elevate those requiring more advanced knowledge.
• Support the team in leading weekly calls with advisors subscribed to the services to give status updates or background information on in process work as well as work through best practices with advisors so that they can fully leverage our services.
• Recommend and implement improvements to standard work and/or work processes.
• Mentor less experienced staff in technologies and standard work.
• Perform final quality checks for peers and more junior staff.
• Use basic investment knowledge to provide flexibility on standard work.
• With guidance, understand and apply special instructions that are outside of standards.

What You'll Bring to the Role

• Bachelor's degree in business, finance or related field.
• Minimum of two years of financial services experience with demonstrated knowledge and understanding of NM investment products, markets, technologies & services.
• At least 1 year of experience with investment operations activities such as new account opening or transfers.
• FINRA Series 7 preferred or ability to obtain within 6 months.
• Effective written and verbal communication skills with the ability to positively influence, work cooperatively, and negotiate with individuals in the department and the field to maintain maximum operational efficiency.
• Strong organizational and communication skills including ability to establish rapport.
• Strong analytical skills, problem solving, attention to detail and accuracy.
• Proven ability to make sound judgments and decisions when faced with ambiguous situations.
• Strong mentoring/coaching skills and the ability to lead development and training of junior team members.

Skills You Have

• Cross Functional Partnering & Planning - Facilitates collaboration, communication, coordination, and planning with individuals and teams from different functions within the organization, and who have different areas of expertise, to achieve common goals.
• Customer Centricity - Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success.
• Financial Acumen - Applies the knowledge of financial statements, financial analysis, budgeting, forecasting, and financial modeling to ensure decisions are fiscally sound and responsible.
• Learning Agility & Critical Thinking - Pursues learning and obtains knowledge continuously in relevant fields, methods, or technologies in current and future practices; continuously utilizes critical thinking to identify opportunities, execute solutions, and measure impact to constantly improve existing practices and processes based on feedback, lessons learned, and market trends.

#LI-Hybrid

This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.

This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.

Non-Registered Fingerprinted - FINRA Compensation Range: Pay Range - Start: $56,640.00 Pay Range - End: $84,960.00 Geographic Specific Pay Structure: Structure 110: Structure 115:

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do.

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds.

We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual. What started in Milwaukee, WI has grown into 7,000+ home office professionals split across 3 campuses: New York City, Franklin and downtown Milwaukee (HQ) - each one bringing with it its own unique talent and culture. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual as we are growing our digital and tech capabilities and are always on the lookout for bright, tech-savvy candidates.

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds.

We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.