Brokerage Services Registered Analyst - Series 7/63 - Remote

Northwestern Mutual; Franklin (WI); Remote; USD 32,000 - 48,000; Full time

Job summary

Northwestern Mutual in Milwaukee, WI is seeking a skilled client service professional to deliver personalized financial product support in a high-volume call center. You will answer questions, present servicing options and help clients and Financial Reps navigate complex transactions with accuracy and discretion.

The role requires strong communication, multi-tasking and knowledge of investment or income products. FMI licenses (Series 63/7/SIE) may be needed and fingerprinting is required.

Qualifications

• Associates degree in business or related field, or equivalent combination of education and experience.
• Minimum of 4 years related customer service experience with proven customer service skills.
• Expert knowledge of investment or income products or markets (i.e.VA, VL, VUL, Retirement & Business markets).
• Advanced written and verbal communication skills.
• Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy.
• Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages.
• This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.
• Series 63 - FINRA, Series 7 - FINRA, SIE - FINRA

Responsibilities

• Answer client questions and provide servicing options in a call center environment.
• Resolve inquiries and transactions for Financial Reps and clients.
• Promote client retention and refer to field when needed.
• Coach, mentor or train others as needed.

Skills

Customer service

Communication skills

Multi-tasking

Problem solving

Mentoring/ training

Confidentiality

Education

Associates degree in business or related field

Tools

FINRA Series 63

FINRA Series 7

FINRA SIE

Job description

Primary Duties & Responsibilities:

Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment. Expert at resolving inquiries and transactions from Financial Reps and clients on basic, intermediate (semi-complex), calls and transactions in a registered area and proficient at complex work. Researches and evaluates possible solutions to complex problems that requires identifying root cause and deviation from procedures and handles escalation resolution. Regularly promotes client retention and identifies opportunities for the field to build existing relationship, knows when to refer back to the field for follow up. Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers. Ability to de-escalate client experience situations effectively while guiding clients through complex and unique inquiries. Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients. Embraces new technology and serves as an advocate for website and self-service capabilities by educating clients and field. Understands risks and impacts that the transaction has on the client or policy. Understands how systems connect to processes and outcomes. Supports digital savvy capabilities in self and others/Understands how to explain system limits and capabilities to others. Lead others through change (help others adapt to changing environments and accept new situations). Works effectively with unstructured teams, situations or environment. Fosters a professional relationship with our clients to enhance brand loyalty. Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards. Coach, mentor or train others as needed.

Qualifications:

Associates degree in business or related field or equivalent combination of education and experience. Minimum of 4 years related customer service experience with proven customer service skills. Expert knowledge of investment or income products or markets (i.e.VA, VL, VUL, Retirement & Business markets). An expert understanding of tax implications. Advanced written and verbal communication skills. Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy. Strong organization skills with the ability to prioritize tasks. A strong desire to continuously learn and improve. Strong problem-solving skills and ability to provide options. Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages. This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 63 - FINRA, Series 7 - FINRA, SIE - FINRA

Compensation Range:

Pay Range - Start: $23.11 Pay Range - End: $34.66 Geographic Specific Pay Structure: Structure 110: Structure 115:

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process.

The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable.

Grow your career with a best-in-class company that puts the clients interests at the center of all we do.

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds.

We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company over 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual. What started in Milwaukee, WI has grown into 7,000+ home office professionals split across 3 campuses: New York City, Franklin and downtown Milwaukee (HQ) - each one bringing with it its own unique talent and culture. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual as we are growing our digital and tech capabilities and are always on the lookout for bright, tech-savvy candidates.

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.