Supervisor - Field Services Training

MIRATECH; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual Bonus Program

$350 Annual Wellness Credit

Flexible Spending Account (FSA)

401k with match up to 5%

Life insurance

Disability insurance

5 days of paid sick leave annually (pr

15 days PTO annually (prorated based |

$350 Production Reimbursement Program

Job summary

MIRATECH in Tulsa, Oklahoma is seeking a Supervisor - Field Services Training to lead the development and delivery of our training, qualification, and certification programs across the field workforce. This role owns onboarding, certification management, and competency development, partnering with operations to align training with field needs and drive continuous improvement.

Travel up to 50% is required. You will mentor instructors, design materials, track metrics, and report outcomes to

Qualifications

• Bachelor's or associate degree preferred; equivalent experience may be considered.
• 7+ years in field service, commissioning, maintenance, or related technical training.
• 3+ years in leadership, supervision, training, or workforce development.

Responsibilities

• Lead and continuously improve the Field Services Training Program.
• Establish annual training plans and workforce development strategies.
• Create and maintain standardized training processes across all technician levels.
• Own the technician onboarding program from offer through independent field qualification.
• Administer the Field Service Technician Certification Program.
• Develop and track training materials, work instructions, and practical exercises.
• Conduct field observations and technician evaluations.
• Provide quality and compliance support.

Skills

Leadership

Training program development

Communication

Organizational skills

Project management

Travel readiness

Education

Associate's or Bachelor's degree in Engineering, Industrial Technology, Technical Education, Business, or related field

Tools

Microsoft Office

Salesforce

Learning Management Systems

Job description

The Supervisor - Field Services Training is responsible for leading, developing, implementing, and continuously improving the MIRATECH Field Services training, qualification, and certification programs. This position serves as the organizational owner of technician onboarding, technical training, certification administration, competency development, qualification verification, training records, instructor development, and recurring workforce development initiatives.

• Lead and continuously improve the Field Services Training Program.
• Establish annual training plans and workforce development strategies.
• Create and maintain standardized training processes across all technician levels.
• Own the technician onboarding program from offer acceptance through independent field qualification.
• Administer the Field Service Technician Certification Program.
• Maintain certification requirements across Technician I, Technician II, Technician III, Lead, Senior, and specialty qualification levels.
• Coordinate written, practical, laboratory, and field evaluations.
• Facilitate certification review and approval processes.
• Manage recertification, remediation, and qualification maintenance programs.
• Monitor technician progression and development plans.
• Track certification status across the field workforce and provide regular reporting to leadership.
• Maintain alignment between training requirements and the Covered Task Library.
• Develop and maintain training materials, work instructions, presentations, references, troubleshooting resources, simulations, and practical exercises.
• Develop and maintain training programs coveringTechnical Skills Development.
• Conduct field observations and technician evaluations.
• Perform field audits.
• Provide quality and compliance support.
• Identify and develop future trainers and subject matter experts.
• Develop and deliver customer-facing technical training.
• Develop and track training metrics and reporting.

Qualifications:

• Education
  • Associate's or Bachelor's degree in Engineering, Industrial Technology, Technical Education, Business, or a related field preferred.
  • Equivalent combination of technical training, certifications, and relevant field experience may be considered in lieu of a degree.
• Experience
  • Minimum of 7 years of experience in field service, commissioning, maintenance, technical support, training, or a related technical discipline.
  • Minimum of 3 years of leadership, supervisory, training, or workforce development experience.
  • Experience developing and delivering technical training programs preferred.
• Technical Skills
  • Strong understanding of mechanical, electrical, instrumentation, controls, commissioning, troubleshooting, and maintenance activities.
  • Proficiency with Microsoft Office applications, Salesforce, learning management systems, and other business platforms.
  • Working knowledge of root cause analysis, quality systems, and technical documentation practices.
• Communication Skills
  • Strong verbal, written, presentation, and facilitation skills.
  • Ability to communicate effectively with technicians, customers, leadership, and cross-functional teams.
  • Capable of developing technical training materials, procedures, and instructional content.
• Organizational Skills
  • Demonstrated ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
  • Strong planning, coordination, and problem-solving skills.
  • Ability to lead initiatives independently while collaborating across departments.
• Travel Requirements
  • Ability to travel up to 50% as required to support training delivery, field evaluations, audits, customer training, and workforce development initiatives.

What\'s in it for You:

• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)
• $350 Production Reimbursement Program

Equality and inclusion: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.