Field Services Technician - Tier II

Socket Telecom LLC.; Hannibal (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, vision, life insurance

401(k) with match

Free Internet service

Tuition reimbursement

Community engagement opportunities

Job summary

Socket Telecom LLC. is looking for a skilled Field Services Technician – Tier II to provide expert onsite installation services for residential customers. The successful candidate will ensure a seamless experience as clients connect to the fiber network while operating in various conditions.

Key responsibilities include performing installations, diagnosing service issues, and maintaining safety protocols. Applicants should possess a high school diploma, relevant experience, and a valid driver’s license.

Qualifications

• Previous experience in telecommunications, installation, construction, and utility work.
• Valid driver’s license with no restrictions.
• Comfortable working in both underground and aerial environments.

Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment including routers, modems, and Wi-Fi gateways.
• Deliver exceptional customer service during all onsite visits.

Skills

Learning aptitude

Attention to detail

Verbal communication

Written communication

Safety focus

Education

High school diploma or equivalent

Tools

CAT3 and CAT5 cabling

Bucket truck

Job description

Socket is seeking a skilled Field Services Technician – Tier II to join our talented workforce. In this role, you’ll deliver expert onsite installation services for residential customers, ensuring a seamless experience for our customers as they connect to Socket's fiber network. The role requires travel to our various service areas and will involve work in most conditions.

Location

Hannibal and surrounding areas.

Key Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment, including routers, modems, and Wi‑Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations.
• Maintain a clean driving record and represent Socket with professionalism in the field.

Desired Attributes

• Strong aptitude for learning and desire to grow your skills.
• Self‑motivated and proactive approach to work.
• High level of attention to detail and commitment to quality.
• Strong sense of urgency and dedication to following through on all tasks.
• Excellent verbal and written communication skills.
• Ability to adapt to shifting priorities in a dynamic work environment.
• Strong safety focus and consistent maintenance of safety measures.

Experience/Knowledge Required

• High school diploma or equivalent.
• Previous experience in telecommunications, installation, construction, and utility work.
• Valid driver’s license with no restrictions.
• Ability to participate in an on‑call rotation, including nights, weekends, and holidays.
• Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32 ft and operating a bucket truck).
• Ability to work outdoors in various weather conditions.
• Must be able to lift up to 70 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Flexible schedule with ability to work on Saturdays and/or Sundays.
• Willingness to obtain a class E license if offered.

Preferences

• Experience with CAT3 and CAT5 cabling, including installation, termination, and testing.
• Working knowledge of LAN/WAN technologies and basic networking principles.
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC).
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes.

Benefits

• Competitive base pay and bonus potential or performance‑based commission.
• Medical, dental, vision, life, and 401(k) with match.
• Free Internet in Socket Service Area.
• Free fiber service (if available in your area).
• Tuition reimbursement for personal and professional growth.
• Free coaching/counseling for employees & families.
• Community engagement opportunities.
• Culture that values results, effort, and integrity.

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E‑Verify.