Field Services Technician - Queens Village, NY

NRG Energy; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company committed to redefining home experiences with intelligent products and services. As a Field Services Technician, you'll play a crucial role in installing and servicing advanced technology, ensuring customer satisfaction through honesty and integrity. With competitive pay, comprehensive training, and a supportive team environment, this position offers an exciting opportunity to grow your career while making homes smarter and safer. Enjoy a flexible work schedule, generous benefits, and the chance to be part of an innovative team that values diversity and inclusion.

Benefits

Company-provided take-home vehicle

Gas card

Cell phone and work tablet

Paid holidays

Two weeks paid time off

Employee discounts on smart home products

Medical, dental, vision, and life insurance

401(k) plan with employer matching

Career development opportunities

Flexible time off

Qualifications

• Experience in customer service and sales is highly valued.
• Field technician experience in various industries is a plus.

Responsibilities

• Install and service cutting-edge technology for customers.
• Maximize earnings by converting service appointments into leads.

Skills

Exceptional customer service skills

Sales experience

Field technician experience

Ability to work independently and in a team

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner, and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer, and more sustainable homes.

We are adding to our Field Services Technician team and are looking for motivated, customer-focused, and coachable individuals with a knack for technology and sales.

Why Join Our Technician Team?

• Competitive hourly base plus uncapped commission
• Comprehensive paid training, ongoing coaching, and support
• Company-provided take-home vehicle and gas card
• Cell phone and work tablet provided
• All necessary tools shipped directly to you
• 4/10 work schedule with home dispatch; we pay for drive time to/from and between appointments

Why Join Vivint?

• Ten paid holidays
• Two weeks paid time off
• Employee discounts on smart home products
• Medical, dental, vision, and life insurance coverage
• 401(k) plan with employer matching
• Career development and leadership opportunities
• Awarded by Fast Company and Forbes for innovation, diversity, and employer excellence

A Day in the Life:

As a Field Services Technician, you will install and service cutting-edge technology with expertise. You can maximize earnings by leveraging service and installation appointments into leads and additional revenue. Customers will rely on your honesty and integrity to provide peace of mind.

Who We’re Looking For:

We welcome candidates from diverse backgrounds and experience levels. Whether you're an experienced technician, a sales professional seeking a change, or a motivated, coachable individual, we want to hear from you!

• Exceptional customer service skills
• Sales experience (car, retail, insurance, B2C, call center)
• Field technician experience (cable, internet, pest control, lawn, construction, solar)
• Clean driving record and valid license
• Ability to work independently and in a team

Physical Demands:

• Lift and carry up to 45 lbs
• Climb ladders up to 14 feet
• Work in attics and confined spaces
• Bend, kneel, crouch, and stand for extended periods

We prioritize safety; technicians will conduct safety analyses in every home to ensure a safe working environment for all.

Additional Information:

The base pay ranges from $29.38 to $33.79, depending on geographic location and experience. Compensation reflects local labor costs and individual skills.

Benefits may include:

• Paid holidays and flexible time off
• Employee and family discounts
• Health, dental, vision, and life insurance, with 24/7 medical hotline
• 401(k) with employer match
• Employee resource groups

NRG Energy maintains a drug-free workplace with periodic testing. We are an Equal Opportunity Employer, supporting diversity and inclusion. For more information, see the EEOC poster.