Field Services Technician - Level 2 (Silent-Aire Mission Critical Services)

Johnson Controls, Inc.; South Bend (IN); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a Field Services Technician - Level 2 to support commissioning and after-sales service for data center cooling projects. The ideal candidate should have a high school diploma, be a registered apprentice in Electrical or HVAC, and be willing to travel up to 70%. This role involves working independently and requires strong knowledge of electrical/control systems and HVAC processes. The company offers competitive pay and a comprehensive benefits package.

Benefits

Competitive pay

Paid vacation and holidays

Comprehensive benefits package

Qualifications

• High school diploma or equivalent GED; registered apprentice in Electrical or HVAC.
• Willingness to travel up to 70%.
• Experience in Industrial/Manufacturing/Field environments.

Responsibilities

• Support commissioning and service for Silent-Aire/Johnson Controls projects.
• Work unsupervised when needed and make informed decisions.
• Document excess materials used for each job.

Skills

Basic electrical/control systems understanding

HVAC processes knowledge

Proficient in Microsoft Office

Problem-solving abilities

Communication skills

Education

High school diploma or GED

Tools

Multimeter

Job description

Overview

Field Services Technician - Level 2 (Silent-Aire Mission Critical Services) – part of Johnson Controls' Data Center Solutions. The team designs and supports data center cooling equipment, including CRAHUs, focusing on energy efficiency and reliability. We are a diverse, upbeat, team-oriented group of technicians, engineers and managers working to develop data center cooling equipment that changes the data center facility landscape.

What we offer

• Competitive pay
• Paid vacation/holidays/sick time – 10 days of vacation, 10 paid holidays, and five sick days each year
• Comprehensive benefits package including 401(K) with match and insurance coverage starting on day one (medical, dental, vision)
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Responsibilities

• Support commissioning and after-sales service for Silent-Aire/Johnson Controls projects, working with other Field Technicians.
• Work unsupervised when needed and make informed decisions to complete tasks as instructed.
• Check in with Manager at end of each field day and with clients at start and end of each day; obtain client signatures on applicable forms.
• Complete company-provided forms and use Time Clocks/ADP for time tracking; submit paperwork in sequential order; ensure receipts and invoices have job numbers and are routed correctly.
• Document excess materials used for each job and assist on sites with other Field Technicians.
• Respond to office emails/calls promptly and keep Manager or Field Supervisor informed of status.
• Secure parts/tools needed during the day; report warranty repairs and provide required information for internal reporting.
• Consult Managers/Supervisors when uncertain and provide training to Field Service Technician - Level 1 as needed.
• Adhere to company policies and NDAs; maintain safety equipment at all times.

Qualifications

• Required: High school diploma or equivalent GED; registered apprentice in Electrical or HVAC
• Willing to travel up to 70%
• Strong understanding of basic electrical/control systems and HVAC processes (temperature, humidity, distribution)
• General knowledge of HVAC/mechanical systems; ability to identify 3-phase vs. single-phase wiring; understand Parallel/Series circuits
• OHMS Law knowledge and ability to use a multimeter
• Ability to read, understand and work from mechanical drawings; maintain records and prepare reports
• Valid passport/driver's license; ability to lift 40 lbs and use ladders; experience in Industrial/Manufacturing/Field environments
• Proficient in Windows/Microsoft Office (Outlook, Word, Excel)
• Aptitude and communication skills for independent work; knowledge of internal/industry design and construction codes and standards
• Proven planning, organizational, problem-solving, and decision-making abilities

• Preferred: Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman, or related tradesperson
• Experience in highly sensitive/mission-critical facilities; ability to drive to local sites
• On-call and overtime availability; PPE awareness
• Ability to pass a DOD background check requiring proof of U.S. Citizenship
• Willingness to travel domestically and internationally; safety-sensitive position
• Company uniform and good hygiene/cleanliness expectations

Notes

This is a safety-sensitive position. The role requires travel, on-call time, and adherence to PPE and uniform standards.