Field Services Technician 1

Schurz Communications, Inc.; Logan (IA); On-site; USD 25,000 - 29,000; Full time

Job summary

Long Lines Broadband is seeking a Field Services Technician 1 to support residential and commercial customers with installation, maintenance, and troubleshooting of broadband services. The role includes fiber splicing and wiring, testing, and educating customers on service usage.

You will work with the Lead Tech in IA locations, participate in an on-call rotation, and contribute to delivering an exceptional customer experience.

Qualifications

• High School Diploma or GED.
• A valid Driver’s License and clean driving record is required.
• 1–2 years of CATV, fiber installation, or other relevant technical/electronic experience.
• Able to install, troubleshoot, and repair customer products/services using knowledge of plant distribution, fiber systems, and customer equipment.
• Ability to install and run fiber drops, interior fiber pathways, and terminate customer fiber services.
• Able to locate and mark underground services utilizing test equipment, prints, and database mapping software.
• Splice and repair fiber, including fusion splicing, ribbon splicing, and prepping fiber terminals for activation.
• Knowledge of and ability to comply with OSHA, FCC, NEC, and local ordinances.

Responsibilities

• Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot and repair customer services at residential and commercial locations.
• Maintain broadband system by testing to locate trouble, open cable to replace or repair defective sections and close or seal cable.
• Splice cable to protector devices and central office main distribution frame and splice drop cable to the central office cablesystem.
• Educate customers in the services being provided and the proper use of equipment, propose solutions, and describe advantages of and sells additional services.
• Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers.
• Perform other duties as assigned.

Tools

CATV

Fiber installation

Fiber splicing

Electrical equipment

Test equipment

Underground marking

Job description

At Long Lines Broadband, we have the job for you! We have an immediate opening for a Field Services Technician 1. This position is responsible for providing customer support and maintenance to broadband customers in their homes and businesses. This position will also splice fiber cables and cut terminals for new construction.

We are looking for motivated individuals who can deliver an exceptional "Long Lines customer experience" that is second to none. Opportunities for advancement, a robust benefits package, and a friendly atmosphere await.

Title: Field Services Technician 1

Location: Offices located in Missouri Valley, Logan, Woodbine, and Magnolia, IA

Rate: $18.00-$21.00/hour

Full-Time/Part Time: Full-Time

Reporting to: Lead Tech

Primary Responsibilities Include:

• Install, disconnect, connect, upgrade, downgrade, make changes,troubleshootand repair customer provided services at residential and commerciallocations.
• Maintain broadband system by testing tolocatetrouble, opening cable to replace or repair defective sections and closing or sealingcable.
• Splices cable to protector devices and central office main distribution frame and splices drop cable to the central office cablesystem.
• Educate customers in the services being provided and the proper use of equipment, propose solutions, and describesadvantagesof and sellsadditionalservices.
• Maintainan appropriateand professional image of the company through appearance, demeanor, driving habits, and interactions withcustomers.
• Perform other duties asassigned.

Qualifications

• High School Diploma or GED
• A valid Driver’s License and clean driving record is required
• 1–2 years of CATV, fiber installation, or other relevant technical/electronic experience.
• Able to install, troubleshoot, and repair customer products/services using knowledge of plant distribution, fiber systems, and customer equipment.
• Ability to install and run fiber drops, interior fiber pathways, and terminate customer fiber services.
• Able to locate and mark underground services utilizing test equipment, prints, and database mapping software.
• Splice and repair fiber, including fusion splicing, ribbon splicing, and prepping fiber terminals for activation.
• Knowledge and experience working with electronics, DC power, and fiber optic equipment.
• Able to properly operate small hand tools, power tools, and test equipment.
• Able to work independently and plan tasks to complete projects efficiently.
• Strong computer skills in Word and Excel.
• Able to accurately measure distances using tapes or other measuring devices.
• Able to differentiate between different sizes and colors of wires/cables.
• Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms.
• Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.

Working Conditions:

• Lift and carry up to 75 pounds.
• Walk over all types of terrain in all kinds of weather while carrying tools, equipment, and ladders.
• Kneeling, crouching, crawling, twisting, pulling, bending, pushing, and reaching above head.
• Work indoors in poorly ventilated areas such as attics during extreme heat.
• Exposure to dust, dirt, noise, and insects.
• On-call rotation every 3 weeks.
• Work schedules may adjust based on business needs.

Why Join Long Lines Broadband?

When you join Long Lines, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including:

• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability
• And much more!

We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today.

Schurz Communications and its subsidiaries’ strategic objectives:

• We will attract, invest in, communicate with, and retain top talent.
• We will innovate, partner, experiment and create a better future together.
• We strive to continuously improve operating performance to ensure sustained growth.
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.