Field Services Technician 1

Iron Bow Technologies; Bristol (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

Iron Bow Technologies is seeking an IT Support Technician to deliver direct end-user technical support under the Virginia Information Technology Agency (VITA) contract across Virginia. You will install, maintain, and repair equipment and software, instruct customers, and perform preventative maintenance to minimize downtime.

Responsibilities include remote and onsite support, imaging devices, and handling Windows OS issues.

Qualifications

• Requires valid driver's license.
• Demonstrates self-driven attitude and proactive problem solving.
• Able to recognize problems quickly and drive toward resolutions.
• Thinks critically and can offer innovative solutions.
• Able to explain technical resolutions to end users and internal teams.
• Works well in a team and maintains a professional demeanor.
• Shows empathy and patience when assisting customers.

Responsibilities

• Provide technical/IT support for Commonwealth of Virginia.
• Manage system updates, tickets, and asset records.
• Perform break/fix software and hardware support, including warranty repairs.
• Coordinate asset disposal activities.
• Support end users accessing services remotely and onsite.
• Provide remote and on-site support via tools and desk-side assistance.
• Image Commonwealth devices and maintain OS/software health.
• Troubleshoot Windows systems and applications, diagnose issues, and restore systems.
• Provide after-hours and weekend support as needed.

Skills

Valid driver's license

Self-driven

Problem solving

Critical thinker

Communication skills

Teamwork

Professional demeanor

Empathy

Job description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here because \"What we do matters\"!

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.

THE OPPORTUNITY

IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains, and repairs products such as equipment, integrated systems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.

HOW YOU'LL MAKE AN IMPACT

• Provide technical / IT support for Commonwealth of Virginia
• Responsible for system updates, ticketing and asset management
• Perform break/fix software & hardware support (including OEM-certified warranty repair)
• Execution of asset disposal activities
• Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
• Provide support remotely via remote administration tools as well as onsite / desk side
• Imaging of Commonwealth devices
• Provide support for Windows operating systems, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
• Provide after hours and weekend support as needed

SKILLS THAT DRIVE SUCCESS

• A valid driver's license
• A self-driven attitude
• A keen eye for recognizing problems and pushing resolutions
• A critical thinker who can think outside the box
• Ability to communicate complicated resolutions to everyday end users and internal teams
• Teamwork mentality
• A professional demeanor
• Ability to empathize with customers

WHAT SETS YOU APART

• You have experience with troubleshooting Hardware (laptops/desktops)
• You have experience reading asset tags

TRAVEL REQUIREMENTS

Travel varies depending on tickets and technical skillset.

WHY YOU'LL LOVE IT!

• You get to be a creative, problem solver in a dynamic, fast paced environment while working with various technologies.
• Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $19-21/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.