Field Services Technician

Ciena; United States; On-site; USD 55,000 - 89,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

ESPP

EAP

Paid holidays

Paid vacation

Job summary

Ciena, a global leader in high-speed connectivity, seeks a Field Service Technician to build, test, and troubleshoot optical networks across live environments. You will work with multi-vendor equipment, lead site activities, and ensure safety, quality, and customer requirements are met.

You will travel extensively across the United States, perform live-network work, and document procedures with precision, while mentoring technicians and maintaining rigorous quality standards.

Qualifications

• Advanced knowledge of optical equipment installation, integration, testing, troubleshooting, and decommissioning.
• Knowledge of fiber-optic installation, routing, cleaning, testing, troubleshooting, and documentation.
• Knowledge of AC/DC power systems and safe power practices.
• Ability to read and execute MOPs, rack elevations, BOMs, and installation design packages.
• Experience with network turn-up, provisioning, acceptance testing, and live circuits.

Responsibilities

• Install, integrate, test, troubleshoot, and decommission optical network equipment across multi-vendor platforms.
• Install, route, clean, test, troubleshoot, and document fiber-optic infrastructure.
• Perform work on AC and DC power systems, including grounding and terminations.
• Interpret and execute engineering documentation (MOPs, BOMs, signal-flow diagrams).
• Support network turn-up, equipment provisioning, and acceptance testing.
• Lead site activities and mentor technicians to ensure quality.

Skills

Fiber-optic installation

AC/DC power systems

MOPs / BOMs reading

Field leadership

Safety compliance

Customer communication

MS Office

Travel readiness

Equipment testing/turn-up

Education

Post-secondary technical training in telecommunications

High school diploma or equivalent

Tools

Ciena equipment

Cisco gear

Juniper gear

Nokia gear

Job description

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We're a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being-on and off the job. Connect with a career that matters.

How You Will Contribute

Reporting to the Director, Field Service Project Management, you will build, integrate, test, troubleshoot, and decommission optical, data communications network (DCN), and power equipment across live and non-live network environments. You will help deliver reliable optical networks and data center connectivity while maintaining a strong focus on safety, quality, customer requirements, and execution discipline.

You will work independently and as part of a collaborative field team, applying advanced technical judgment, leading site activities when required, and communicating effectively with customers, project managers, engineers, remote support teams, and field personnel.

• Install, integrate, test, troubleshoot, and decommission optical network equipment across multi-vendor platforms, including Ciena, Cisco, Juniper, and Nokia.
• Install, route, clean, test, troubleshoot, and document fiber-optic infrastructure using industry-standard equipment and methods.
• Perform work on AC and DC power systems, including grounding, power terminations, breakers, fuses, H-taps, in-line splices, and live power activities.
• Interpret and execute engineering documentation, including Methods of Procedure (MOPs), rack elevations, cable run lists, signal-flow diagrams, Bills of Material (BOMs), and installation design packages.
• Support network turn-up, equipment provisioning, acceptance testing, and work on live network equipment and circuits.
• Diagnose and resolve issues involving optical transport systems, fiber networks, power systems, and infrastructure installations; elevate issues when appropriate.
• Lead site activities as assigned by coordinating work, directing task execution, mentoring technicians, and supporting successful project delivery.
• Perform in-process and final quality inspections and verify compliance with customer requirements, Telcordia standards, and company procedures.
• Maintain accurate installation, testing, quality, and project documentation.
• Follow OSHA requirements, telecommunications safety practices, electrical safety procedures, electrostatic discharge protocols, and established risk-mitigation practices.
• Safely operate company or rented vehicles and maintain clean, safe, and properly equipped work areas.

Work Schedule and Travel

• Travel extensively throughout the United States, up to 100%, based on project requirements.
• Work in a field environment that may involve considerable overtime. Depending on project needs and travel itineraries, schedules may exceed 50 hours per week, including travel time.
• Overtime pay is provided in accordance with applicable federal and state labor laws.

The Must Haves

Education: High school diploma or equivalent.

Experience: Previous experience installing network hardware from multiple vendors, including hands‑on work with optical network equipment, fiber infrastructure, and AC/DC power systems.

• Advanced knowledge of optical equipment installation, integration, testing, troubleshooting, and decommissioning.
• Working knowledge of fiber‑optic installation, routing, cleaning, testing, troubleshooting, and documentation.
• Working knowledge of AC and DC power systems and safe power practices.
• Ability to read and execute MOPs, rack elevations, cable run lists, signal‑flow diagrams, BOMs, and installation design packages.
• Experience with network turn-up, provisioning, acceptance testing, and work on live network equipment and circuits.
• Demonstrated ability to lead site activities, coordinate assignments, mentor technicians, and uphold quality standards.
• Knowledge of OSHA requirements, telecommunications safety practices, electrical safety procedures, and risk‑mitigation techniques.
• Ability to lift 50 pounds or more regularly, climb ladders, handle materials, and perform the physical activities required in field installations.
• Ability to work independently in a fast‑paced field environment and travel extensively throughout the United States.
• Ability to safely operate rented vehicles including box trucks.
• Working knowledge of Microsoft Office.
• Strong written and verbal communication, time management, problem‑solving, adaptability, accountability, and attention to detail.

Assets

• Post‑secondary technical training in telecommunications, electronics, electrical systems, networking, or a related discipline.
• Hands‑on experience across Ciena, Cisco, Juniper, and Nokia platforms.
• Experience performing quality inspections against customer requirements, Telcordia standards, and company procedures.
• Experience coaching or mentoring field technicians and supporting continuous improvement.

Pay Range

The hourly pay range for this position is $40.24 - $64.27 per hour. Actual compensation will vary based on skill level, location, and experience.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non‑Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company‑paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.