Field Services Technician

Metaplanet Inc.; San Carlos (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative robotics firm in San Carlos is seeking a Field Services Technician to support and deploy robotic systems. The ideal candidate has extensive troubleshooting experience and excellent communication skills, allowing them to effectively train and assist customers. Responsibilities include maintaining robotic fleets and providing technical support while traveling up to 80% of the time. A culture of belonging and commitment to equity is emphasized.

Qualifications

• 4+ years troubleshooting and debugging experience with robotics or industrial automation.
• Experience reading and interpreting mechanical drawings and engineering manuals.
• Basic understanding of system administration and network configuration.

Responsibilities

• Deploy and support robotic fleets in the warehouse.
• Provide detailed training to customer teams onsite.
• Travel on short notice up to 80% for site inspections and repairs.

Skills

Communication skills

Empathy

Safety-orientation

Attention to detail

Comfort with electrical and mechanical tools

Comfort with software

Self-starter and growth mindset

Tools

Digital multimeter

Linux-based operating systems

Git

ROS

YAML

Python

SQL

Job description

Robust AI is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as excited about robotics and AI as we are! Help us redefine the very foundation of robotics and build robots that are smart, collaborative, robust, safe, flexible, and genuinely autonomous.

As a Field Services Technician, you will be playing a critical role on the Customer Success Team. You will work alongside onsite and engineering staff to deploy the next generation of warehouse robotic systems, executing preventative maintenance and incident triage. You will troubleshoot, diagnose, and repair robots while in the field. You will also help provide technical support and training to our customers.

This position requires a technician who is not afraid to roll up their sleeves in an early stage startup environment, working smart and hard to keep our fleet operating at its maximum potential.

Responsibilities:

• Work with customers to deploy and support robotic fleets in the warehouse
• Provide detailed trainings to customer teams onsite
• Based in the Bay Area, California and able to work onsite in San Carlos
• Able to travel on short notice up to 80% of the time within designated region for site inspections and repairs
• Assemble, commission, test, and debug robotic systems, remotely troubleshooting with the engineering team as needed
• Work with Manufacturing to draft work instructions for fleetwide updates
• Conduct routine and incident maintenance for our robot fleet
• Provide timely repairs and decrease the time our robots are out of production
• Maintain records of service calls, trainings, and expenses
• Study technical manuals and attend training sessions provided by engineers
• Provide support of root cause analysis for major incidents in the field
• Report on critical team metrics such as mean time to repair and first contact resolution rate

To be successful in this role, you will possess the following:

• Communication skills: With strong verbal and written skills, you communicate clearly and concisely with customers and colleagues — whether you’re training floor associates at a warehouse to use our robotic solution, troubleshooting a technical problem with our engineers, or developing SOPs
• Empathy: You have a keen sense of what others may be feeling and thinking, and can respond appropriately even in stressful situations
• Safety-orientation: You complete maintenance, training, and debugging exercises not just because they are part of your job, but also because you fundamentally understand that they are core to ensuring that our robotic fleet remains safe for users
• Attention to detail: You triple-check packing, assembly, and maintenance instructions because you understand the consequences of missing parts or missed steps
• Comfort with electrical and mechanical tools: You will be using a digital multimeter, wire and PCB soldering tools, electrical terminal crimping tools, torque wrenches, hand tools, etc. as part of your daily responsibilities
• Comfort with software: You will be flashing firmware and using command line interfaces, Linux-based operating systems, and simple Bash commands as part of your daily responsibilities
• Self-starter and growth mindset: You will learn what you don’t know and can execute high-quality work independently without supervision
• Physical requirements: You may be on your feet for long periods of time and have to lift up to 50 lbs

Preferred Qualifications:

• 4+ years troubleshooting and debugging experience with robotics, industrial automation, or similar mechatronics industries — especially mobile robotics
• Experience with Git, ROS, YAML, and basic PythonExperience with basic system administration and network configuration
• Experience with relational databases and SQL
• Experience reading and interpreting mechanical drawings, system block diagrams, circuit schematics, and engineering manuals
• Experience with Google Workspace applications, especially Sheets

Robust AI fosters a culture of belonging and a shared commitment to equality and equity. Having a diverse set of perspectives is key to ensuring AI and robotics serve the needs of all.