Field Services Technician

Motorola Solutions; Richmond (VA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

EXACOM, a Motorola Solutions Company, is seeking a Field Services Project Manager to lead customer projects from order to handoff for long-term support. The role combines hands-on technical work with strong project leadership, working with customers both remotely and onsite to ensure timely, high-quality delivery.

Reporting to the Manager of Customer Support, you will coordinate installations, training, and deployments, while traveling to sites as needed and maintaining stellar customer

Qualifications

• 2+ years of technical support or installation experience.
• Solid IP networking and Windows-based systems knowledge.
• Experience with Microsoft Server 2019/2022 and SQL Server.
• Working understanding of telephony and communication equipment.
• Clean background check and valid driver's license.
• Ability to lift up to 65 lbs.

Responsibilities

• Travel to customer sites to support project installations.
• Average of 50% travel required.
• Collaborate remotely with customers to plan and define project details.
• Effectively plan, track, manage, and close multiple projects simultaneously.
• Provide customer training on EXACOM applications.
• Perform telecommunications wiring, hardware setup, and systems deployment.

Skills

Technical experience

IP networking

Windows systems

SQL Server

Microsoft Server 2019/2022

Telephony equipment knowledge

Customer communication

Driver's license

Tools

Networking hardware

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

EXACOM, a Motorola Solutions Company, is a leading provider of multimedia recording solutions supporting public safety, homeland security, defense, utilities, and transportation organizations. Our reputation is built on engineering excellence, innovation, and exceptional customer service delivered by an outstanding team.

Job Description

As a Field Services Project Manager, you will play a key role within EXACOM's Field and Support team, managing both large and small customer projects from initial order through final handoff to longterm support. This role requires strong project leadership, handson technical skills, and the ability to work directly with customers both remotely and onsite. You will ensure projects are completed efficiently, accurately, and to the highest standard of customer satisfaction.

This position reports to the Manager of Customer Support.

Key Responsibilities

• Travel to customer sites as needed to support project installations
• Average of 50% travel required
• Collaborate remotely with customers to plan and define project details
• Effectively plan, track, manage, and close multiple projects simultaneously
• Provide customer training on EXACOM applications
• Perform telecommunications wiring, hardware setup, and systems deployment

Required Qualifications

• 2+ years of relevant technical experience
• Strong customer relationship and communication skills
• Solid understanding of IP networking and Windows based systems
• Technical knowledge of Microsoft Server 2019/2022 and SQL Server
• Working understanding of general telephony and communication equipment
• Clean background check and valid driver's license
• Ability to lift up to 65 lbs required

Preferred Skills

• Experience with public safety communications
• Technical skills related to radio or telephone communication systems
• Background in technical support or field engineering

Target Base Salary Range: $60,000 - $80,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-RS1

Basic Requirements

2+ years of technical support / installation experiencewith a solid understanding of IP networking and Windows based systems, Microsoft Server 2019/2022 and SQL Server

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.