Field Services Technician

Hollstadt & Associates; Minnesota; Sur place; USD 34 000 - 48 000; Plein temps

Résumé du poste

Hollstadt Consulting is seeking an IT Field Services Technician to join our Bloomington, MN onsite team. You will provide hands-on desktop and end-user support, troubleshoot issues, image and deploy Windows devices, and ensure staff have reliable technology to stay productive.

The role emphasizes practical, customer-focused service in a fast-paced environment, with weekend coverage as needed. This 6-month contract offers competitive hourly pay and on-site collaboration with an experienced IT

Qualifications

• Hands-on experience in IT desktop support, deskside support, field services, or a similar end-user support role.
• Experience imaging, configuring, deploying, and troubleshooting Windows computers.
• Working knowledge of Microsoft 365/Office 365 applications and Windows operating systems.
• Experience with SCCM (Microsoft Configuration Manager) for imaging, software deployment, or desktop management.
• Experience working with IT ticketing systems and managing end-user support requests.
• Strong troubleshooting and problem-solving skills, with the ability to work independently.
• Excellent interpersonal, communication, and customer service skills, with a professional, customer-focused approach.
• Ability to work 100% onsite in Bloomington, MN, with flexibility to provide weekend coverage.
• Must meet applicable U.S. person requirements for access to export-controlled technology and successfully complete a background check.

Responsabilités

• Provide onsite desktop and technical support, troubleshooting hardware, software, and connectivity issues for end users.
• Image, configure, deploy, and maintain Windows desktops, laptops, and related equipment.
• Support computer refreshes, workstation replacements, and new hire onboarding and technology setup.
• Respond to and resolve IT service tickets, escalating complex issues as appropriate.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, and Microsoft Teams Rooms/conference room technology.
• Utilize SCCM (Microsoft Configuration Manager) for computer imaging, software deployment, and endpoint support activities.
• Provide clear, professional communication and exceptional customer service while assisting employees in person.
• Collaborate with IT team members to identify and resolve technical issues efficiently.

Connaissances

Desktop support

Windows imaging

Microsoft 365

SCCM

IT ticketing systems

Troubleshooting

Customer service

Onsite work

Background check

Outils

SCCM

PowerShell

Intune

Teams Rooms

Azure AD / Entra ID

Windows OS

Description du poste

Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you'll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We're committed to treating you with respect and helping you achieve your career aspirations.
Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Hollstadt Consulting and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel at any time.

Job Description

Role: IT Field Services Technician

Location: Bloomington, MN (100% Onsite)

Duration: 6-month contract (potential for extension)

Rate: $25-$35/hour W2 depending on skills and experience

Schedule: Includes weekend coverage, with a weekday off in exchange

Position Overview

Our client is seeking an IT Field Services Technician to provide hands-on desktop and end-user support at their Bloomington, MN location. This individual will serve as an onsite IT resource, troubleshooting technical issues, deploying equipment, and ensuring employees have the technology and support they need to be productive.

The ideal candidate will have strong desktop support experience, familiarity with Microsoft technologies, and excellent customer service and communication skills. This is a hands‑on support role rather than an engineering position, with an emphasis on responsive, professional, white-glove IT service.

Required Qualifications

• Hands-on experience in IT desktop support, deskside support, field services, or a similar end‑user support role.
• Experience imaging, configuring, deploying, and troubleshooting Windows computers.
• Working knowledge of Microsoft 365/Office 365 applications and Windows operating systems.
• Experience with SCCM (Microsoft Configuration Manager) for imaging, software deployment, or desktop management.
• Experience working with IT ticketing systems and managing end‑user support requests.
• Strong troubleshooting and problem-solving skills, with the ability to work independently.
• Excellent interpersonal, communication, and customer service skills, with a professional, customer-focused approach.
• Ability to work 100% onsite in Bloomington, MN, with flexibility to provide weekend coverage.
• Must meet applicable U.S. person requirements for access to export-controlled technology and successfully complete a background check.

Preferred Qualifications

• Experience supporting Microsoft Teams Rooms or conference room technology.
• Familiarity with Microsoft Intune, Entra ID (Azure AD), or PowerShell.
• Previous IT support experience in a manufacturing or similarly complex corporate environment.

Key Responsibilities

• Provide onsite desktop and technical support, troubleshooting hardware, software, and connectivity issues for end users.
• Image, configure, deploy, and maintain Windows desktops, laptops, and related equipment.
• Support computer refreshes, workstation replacements, and new hire onboarding and technology setup.
• Respond to and resolve IT service tickets, escalating complex issues as appropriate.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, and Microsoft Teams Rooms/conference room technology.
• Utilize SCCM (Microsoft Configuration Manager) for computer imaging, software deployment, and endpoint support activities.
• Provide clear, professional communication and exceptional customer service while assisting employees in person.
• Collaborate with IT team members to identify and resolve technical issues efficiently.

Additional Information

This is an initial 6-month contract with potential for extension based on business needs. The position is fully onsite and requires flexibility to work at least one weekend day as part of the schedule, with a weekday off in exchange.

Hollstadt offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees. With three different medical plans to choose from, you can enroll in the coverage you need from individual to family, or anywhere in between!

Remarketing Process

Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.

Professional Development

Hollstadt offers on-demand training through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects. Many of our courses apply towards continuing education credits and we have an entire training hub dedicated to upskilling in Artificial Intelligence (AI).

401k + Matching

One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.

We appreciate and reward loyalty.

Join Hollstadt, stay for 5 years, and we’ll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we’ll pay you $1,000!

Ongoing Support & Networking

We have made a significant investment in building a support program for our consultant team – so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a ‘work buddy’ to provide a safe ear for questions or concerns at your client site.