Field Services Technician

Election Systems & Software; Baltimore (MD); On-site; USD 52,000 - 68,000; Full time

Job summary

Election Systems & Software (ES&S) is seeking a Field Services Technician to install, test, and repair ES&S hardware and software across a defined territory. You will ensure election readiness and optimal performance of equipment.

The role requires travel approximately 70%, the ability to read manuals and electrical diagrams, and strong problem solving and customer service skills. A valid driver’s license is required.

Qualifications

• Vocational degree in electronic, mechanical or computer technology field preferred; or equivalent experience.
• Experience with electro-mechanical equipment and basic electronic/mechanical principles.
• Ability to read equipment manuals and basic electrical concepts.

Responsibilities

• Installs new and upgraded equipment and performs preventative maintenance and readiness checks on ES&S hardware and software.
• Plans and performs work with electronic and mechanical theories, reads manuals, uses basic tools and safe ESD techniques.
• Provides responsive service, trains customers on system operation and maintains maintenance records.

Skills

Basic Electronics

Mechanical aptitude

Basic computer skills

Problem Solving

Communication

Driver's license

Customer service

Education

Vocational degree in electronic, mechanical or computer technology field

Job description

Description

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States! On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Summary/Objective:

The Field Services Technician installs, tests, and repairs ES&S hardware and software products for customers assigned to the technician’s territory. This position applies knowledge and experience of electronic, computer and mechanic principles in determining maintenance requirements and applies skills in assuring optimal performance of equipment.

Essential Duties and Responsibilities:

1. Installs new and upgraded equipment and performs preventative maintenance and election readiness checks on the full array of election hardware and software products in accordance with equipment specifications and service agreements. This requires an understanding of the anatomy of a ballot including but not limited to the function of cut marks, registration marks, the timing track, code channel and oval positions
2. Plans and performs work requiring a knowledge and experience working with electronic and mechanical theories and principles in alignment with system operating instructions. This includes but is not limited to ability to read and understand equipment manuals, able to read and understand a digital voltmeter, use basic hand tools, read resistor color coding, use basic soldering skills and utilize safe electrostatic discharge techniques.
3. Provides responsive service in terms of timely equipment maintenance, basic training on systems operation and advises customer of maintenance items and specifications to assure appropriate user understanding of operational items.
4. Accomplishes work order requirements and maintains company-required performance and maintenance records for each piece of equipment/system.
5. Responsible for accurately and securely maintaining equipment parts inventory and the return of defective parts in a timely manner.
6. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications:

Education:

Vocational degree in electronic, mechanical or computer technology field preferred; or equivalent experience working with electro-mechanical equipment.

Experience:

At least 0 -2 year experience (dependent upon education) in:

• Installation and maintenance of electro-mechanical equipment
• Use of Microsoft Office Suite and enterprise business systems

Competencies:

• Basic Electronics and mechanical aptitude required
• Basic computer skills
• Problem Solving/Analysis
• Communication proficiency
• Basic math skills
• Ability to drive a motor vehicle
• Customer service experience

Licenses/Certifications Required:

Driver’s license

Work Environment:

While performing the duties of this job, the employee may be exposed to moving Electro/mechanical parts and noise. This position requires travel in a variety of weather conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to lift and/or move up to 80 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel:

Approximately 70% travel is expected.

EEO Statement:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at ES&S will be based on merit, qualifications, and abilities. ES&S does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, sexual orientation, national origin, citizenship status, marital status, age, disability, genetic information, or because of past, current, or future military obligations or any other characteristics protected by law.

This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.