Field Services Technician

Zones, Inc; Little Rock (AK, AR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading IT solution provider is seeking a Field Services Technician to provide technical service and support in a PC/network environment. This role requires significant travel, with candidates needing to ensure hardware and software systems are maintained. The ideal candidate has over 5 years of experience in technical roles and holds an A+ certification. Competitive benefits and a flexible work schedule are part of the offer.

Benefits

Medical, dental, and vision coverage

401(k) plan with matching provisions

Paid time off and personal sick leave

Qualifications

• 5+ years of experience with PC systems and related peripherals.
• A+ certification required.
• Ability to travel up to 75% including weekends.

Responsibilities

• Install, configure and support new hardware and software.
• Provide technical support to users.
• Act as liaison between the Zones team and customers.

Skills

Customer service

Technical support

Inventory management

Education

High School diploma or equivalent

Associate’s degree preferred

Tools

Windows OS

Apple iOS

NewPOS

Job description

Company Overview

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Zones, a Minority Business Enterprise (MBE) with over 35 years in business, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones partners with Microsoft, Apple, Cisco, Lenovo, Adobe, and more to build digital infrastructures that change the way business does business. Zones is committed to diversity and equal opportunity employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. Zones participates in E-Verify.

Position Overview

Assignment Duration: 6 month duration (subject to change based on business needs)

As a Field Services Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must.

What you’ll do as the Field Services Technician

• Install, configure and support new hardware and software infrastructure.
• Ensure that hardware and software systems are maintained.
• Provide technical support to users with varying levels of IT knowledge.
• Create work instructions and installation documentation.
• Act as the liaison between the Zones team and the customer.
• Travel to customer locations with a flexible work schedule, including overnight stays.
• Possess own vehicle with mileage reimbursement.
• Provide own cell phone (monthly company reimbursement).
• Other duties as assigned.

What you will bring to the team

• High School diploma or equivalent. Associate’s degree preferred and at least 5 years of experience with PC systems, related peripherals, structure cabling, and common software programs and operating systems.
• A+ certification.
• Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays).
• Retail and Point of Sale experience.
• Experience with Waystation, Restaurant Builder, NewPOS.
• OTP/STP training preferred.
• Server and Network rack and stack and connectivity.
• Familiarity with standard Windows OS and Office suites.
• Apple iOS knowledge.
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
• Ability to perform final configuration tasks on customer premises.
• 5+ years of experience with desktop/laptop hardware.
• 5+ years of experience with structure cabling.
• Digital signage experience desired.
• Excellent customer service and communication skills.

Zones offers a comprehensive Benefits package

Zones provides medical, dental, and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provisions, paid time off and personal sick leave in compliance with state requirements. Zones is a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability. Zones participates in E-Verify.