Field Services Tech II After Hours

VCU Health; Richmond (VA); Hybrid; USD 29,000 - 45,000; Full time

Job summary

VCU Health is seeking an IT Support Technician to provide advanced onsite and remote after-hours IT support. You will handle complex issues beyond Level I, guide junior staff, assist with deployments, incident response, and escalation, and triage tickets to ensure urgent issues are prioritized.

Candidates should have a high school diploma (associate degree preferred) and 2+ years of IT installation/maintenance experience, with CompTIA A+ and Network+ certifications preferred.

Qualifications

• High school diploma or equivalent; combination of education and experience may be considered.
• Two years of general computer installation, maintenance, and repair experience.
• Valid driver’s license and acceptable driving record.
• CompTIA A+ and Network+ certifications preferred.

Responsibilities

• Performs all Level I duties with ability to handle more complex issues.
• Assists with device deployments, incident response, and advanced troubleshooting.
• Supports Service Desk ticket triage and escalation for urgent issues.
• Mentors Level I staff and participates in cross-training.
• Drives between VCU Health locations to provide onsite support.

Skills

Customer service

Problem solving

Adaptability

Education

High school diploma

Associate’s degree in Computer Information Systems, Business, Engineering, or related field

Tools

CompTIA A+

CompTIA Network+

Job description

Provides advanced onsite and remote IT support during after-hours at VCU Health. In addition to Level I duties, handles more complex technical issues, guides Level I staff, and supports ticket triage, incident response, and escalation. May be required to drive between locations to provide support.

Essential Job Statements

Performs all Level I duties.

Handles more complex technical issues and provides guidance to Level I staff.

Assists with device deployments, incident response, and advanced troubleshooting.

Supports Service Desk ticket triage and escalation, ensuring urgent issues are prioritized.

Participates in cross-training and mentoring of new staff.

Identifies and escalates major incidents, initiating broader support when needed.

Coordinates with on‑call personnel and follows escalation protocols during off‑hours.

Drives between VCU Health locations as needed to provide onsite support.

Maintains current knowledge of hardware, software, and network technology.

Performs other duties as assigned.

Patient Population

Not applicable to this position.

Employment Qualifications

Education Required:

High school diploma

Combination of education and experience may be considered in lieu of a degree.

Education Preferred

Associate’s degree in Computer Information Systems, Business, Engineering, or related field

Licensure Required

Licensure Preferred

Certification Required

Certification Preferred

CompTIA A+, CompTIA Network+ certification

Minimum Qualifications

Years and Type of Required Experience:

Two years of general computer installation, maintenance, and repair experience, or equivalent combination of education and experience

Other Knowledge, Skills And Abilities Required

Valid driver’s license and acceptable driving record

Strong recall, reasoning, problem solving, customer service, and ability to adapt to frequent change

Other Knowledge, Skills And Abilities Preferred

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to physical altercations and verbal abuse.

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

Required to car travel to off‑site locations, occasionally in adverse weather conditions.

May be exposed to high noise levels and bright lights.

May be exposed to limited hazardous substances or body fluids. *

May be exposed to human blood and other potentially infectious materials. *

May have periods of constant interruptions.

• Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.), Lifting/ Carrying (100+ lbs.), Push/ Pull (0-50 lbs.), Push/ Pull (50-100 lbs.), Stoop, Kneel, Squat, Crawling, Climbing, Balance, Bending

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Acuity - far, Acuity - near

Hazards: Depth perception, Use of Latex Gloves, Exposure to toxic/caustic/chemicals/detergents, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to potential electrical shock, Exposure to high pitched noises

Mental/Sensory –Emotional

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change

Compensation Range

$21.46 - $33.26

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran