Field Services Team Lead - Richmond, CA

Baxter Healthcare; Richmond, Northern (CA, KY); Hybrid; USD 72,000 - 99,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

ESPP

Flexible Spending Accounts

Education assistance

Paid holidays

Paid time off 20–35 days

Parental leave

Commuting benefits

Employee discounts

EAP

Childcare benefits

Job summary

Baxter is hiring a Team Leader in Richmond, CA to oversee service center staff and field operations. You will lead work distribution, mentor technicians, and ensure safety and compliance across the team.

The role requires handling complex repairs and coordinating daily activities at the service center and in the field. Applicants should have 3+ years in medical devices, a valid driver’s license, and flexibility for on-call schedules.

Qualifications

• 3+ years working with medical devices in a hands-on environment.
• Strong ability to lead a field/center team and train others.
• Proficient in Microsoft Office and adaptable to new tech.

Responsibilities

• Oversee work distribution to Service Center staff and field teams.
• Lead safety/compliance training and complete required medical testing.
• Safely operate company vehicles from vans to large trucks.
• Perform complex repairs on Baxter medical products.
• Conduct routine cleaning, maintenance, and pre-installation tasks.
• Inspect equipment for electrical, mechanical, hydraulic, or cosmetic issues.
• Coordinate daily on-site activities and manage inventory.
• Ensure accurate on-site inventory and scheduling flexibility.

Skills

Medical devices experience

Leadership

Microsoft Office

Valid driver’s license

DOT physical card

Adapt to new technologies

Safety compliance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

In addition to the responsibilities below, the Team Leader will at times be required to complete tasks and responsibilities outlined in the Field Service Technician I & II job descriptions as the needs of the business require. This job is a leadership role which will oversee work distribution to all Service Center employees.

What You'll Do:

• Complete all required safety and compliance learning modules on a timely basis and complete medical testing in a timely manner.
• Safely operate a fleet vehicle ranging in size from a cargo van to a 26,000 pound truck.
• Lift and carry up to 65 pounds using appropriate processes and safety procedures.
• Lead and conduct training on Baxter portfolio products and services at the service center, territory, and area levels.
• Perform complex repairs on medical products beyond simple and minor cosmetic repairs or component replacements.
• Perform routine cleaning and maintenance procedures on various medical products, including pre-installation maintenance, and modification procedures.
• Visually, audibly, and manually inspect Baxter products for electrical, mechanical, hydraulic, pneumatic, or cosmetic problems requiring adjustment or repair.
• Coordinate daily work assignments, oversee and engage in field and warehouse activities, and manage accurate on-site inventory.

What You'll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED required
• Applicable technical or trade school training preferred
• 3+ years working with medical devices/FDA regulated products in a hands‑on environment preferred
• Adapts to new technologies and comfortable with the Microsoft Office Suite of products
• Valid driver’s license and driving record that meets company standards and state requirements
• Ability to acquire and maintain a DOT physical card required
• Schedule flexibility/on-call

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. To that end, this position has a base hourly/salary range of $72,000 to $99,000. The actual salary may vary based upon several factors including, but not limited to, relevant skills/ experience, time in role, business line, and geographic/ office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short‑term and long‑term disability, and business travel accident insurance.

• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Know Your Rights: Workplace Discrimination is Illegal

1450 A REGATTA BLVD, MARINA BAY BUSINESS|RICHMOND, CA 94804|United States of America