Field Services Supervisor

Commonwealth of Kentucky; Indian Hills (KY); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

No specific perks listed

Job summary

The Commonwealth of Kentucky, Office of the Attorney General, is seeking a Field Services Supervisor for the Central Region Program Support Section in Frankfort. This executive branch, full-time role oversees professional staff providing child support services and guidance to contracting offices. Travel and office work are expected.

Please note the position emphasizes leadership, policy interpretation, and program compliance, with a focus on supervising staff and ensuring accurate casework.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of experience in reviewing and determining eligibility for public assistance programs.
• Experience with SNAP, TANF, Disability Determination, unemployment insurance, medical assistance, child care, or related programs will substitute for required education on a year-for-year basis.

Responsibilities

• Plans, organizes, coordinates, supervises, evaluates and reviews staff and activities of the Central Region Program Support Section.
• Serves as a point of contact for contracting officials in the Central Region Program Support Section.
• Monitors section and program status through reports.
• Provides recommendations to contracting officials regarding federal compliance, performance, policy, and training.
• Assists in interpreting state and federal regulations and child support policy; offers expert analysis to resolve complex cases.
• Coordinates and assists in training or supporting staff in contracting offices.
• Performs child support casework.

Skills

Child support processes

Federal/state statutes

Communication skills

KASES system

Analytical skills

Discretion and integrity

Leadership and training

Education

Bachelor's degree

Tools

KASES

Job description

Advertisement Closes 8/22/2026 (11:59 PM ET)

2604252

Field Services Supervisor

Pay Grade 16

Salary $4,356.96 - $6,535.44 Monthly

Employment Type EXECUTIVE BRANCH | FULL TIME | INELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency General Government Cabinet | Attorney General

Location 730 Schenkel Lane
Frankfort, KY 40601 USA

Description

The Office of the Attorney General, Department of Child Support Services (DCSS), is seeking a Field ServicesSupervisor for its Central Region Program Support Section. The Field Services Supervisor leads, assists andmonitors professional staff in the provision of child support services with a focus on providing support andguidance to contracting official offices in the Central Region Program Support Section.

Responsibilities

• Plans, organizes, coordinates, supervises, evaluates and reviews staff and work or activities of the CentralRegion Program Support Section.
• Serves as a point of contact for contracting officials in the Central Region Program Support Section.
• Monitors section and program status through reports.
• Consults with and provides recommendations to contracting official staff regarding federal compliance,performance, policy and training.
• Assists in the interpretation of state and federal regulations and child support policy and providesexpert knowledge, analysis and reconciliation of issues to assist state and contracting official staff withdifficult or problem cases.
• Coordinates and assists in training or supporting new and existing staff in contracting officialoffices.
• Performs child support casework.

Skills and Expectations

• Comprehensive knowledge of child support processes, policy and procedure, federal and state statutes andregulations relating to the Title IV-D Child Support Program, and federal performance criteria.
• Excellent communication skills with the ability to communicate child support processes to both new andexperienced support professionals.
• Proficiency in the child support computer systems and applications, including but not limited to theKentucky Automated Support and Enforcement System (KASES).
• Strong analytical and problem solving skills with the ability to identify deficiencies and propose soundand practical solutions.
• Discretion, integrity, and professionalism in handling sensitive or confidential matters.
• Ability to manage multiple assignments and meet deadlines in a fast paced environment.
• Ability to lead, motivate and train co-workers.

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: Three years of experience in reviewing, monitoring, determining eligibility for, or administering Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Disability Determination, Unemployment Insurance, Medical Assistance programs, Child Care Assistance Program, energy assistance, commodity, child support, or other public assistance programs.

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in social work, counseling, providing direct services to individuals and/or families (i.e., employment services, community action agencies), or experience in reviewing, monitoring, determining eligibility for and/or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Work is typically performed in an office setting. Frequent travel is necessary.

Probationary Period

This job has an initial and promotional probationary period of 12 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Robyn Shier at [e-mail] or 5022348321.

An Equal Opportunity Employer M/F/D