Field Services Specialist I

Luxor Scientific, LLC; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Luxor Scientific, LLC in San Antonio, TX is seeking a Field Service Specialist to manage specimen collection supplies, assemble test requisitions, assist patients and Client staff, and ship specimens to the lab. The role requires strict adherence to HIPAA and AKS guidelines.

The specialist processes up to 4 specimens per hour, handles multiple specimens at different stages, and uses idle time to gather notes and prepare requisitions for upcoming specimens, ensuring accuracy and compliance.

Qualifications

• One year of specimen collector experience in a physician practice, medical clinic or hospital setting.
• One year of Phlebotomy experience
• High School Diploma or equivalent.
• Basic knowledge of medical terminology.
• Basic knowledge of personal computers and proficiency with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure while maintaining a high level of accuracy and professionalism.
• Ability to communicate effectively and professionally both orally and in writing.
• Professional client service principles and practices.

Responsibilities

• Greets patients in a prompt, courteous and helpful manner.
• Follows the Specimen Collection procedure for collection through shipping of specimens.
• Completes test requisitions and obtain patient and provider signatures completely and accurately.
• Collects and attaches all documentation that is supplemental to the requisition, including photocopies of insurance cards and chart notes.
• Obtains specimens and labels them correctly.
• Packages specimens correctly for transport.
• Maintains inventory of specimen collection and shipping supplies.
• Clocks in and out of Luxor’s timekeeping system consistently and accurately; reports holiday hours and Paid Time Off when applicable.
• Checks email regularly and completes Requests for Missing Information.
• Meets deadlines in a multi-functional task environment.
• Follows all safety regulations and procedures.
• Performs other duties as assigned.

Skills

Phlebotomy

Specimen collection

Patient service

Time management

Medical terminology

PC literacy

Communication

Safety procedures

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

SUMMARY:

The role of the Field Service Specialist is very specific. It includes managing specimen collection supplies, assembling and entering test requisition data into the laboratory information system; assisting patients and/or the Client’s staff in the collection of specimens; preparing and shipping specimens to the laboratory for testing; and printing and delivering test results to the Client – all as relates to testing being provided by Luxor. By Federal regulation, the specialist MAY NOT perform other tasks without PRIOR approval by his or her manager.

The Specialist must be capable of fully processing up to 4 specimens per hour. Workload will vary from time to time, and the Specialist will be required to manage multiple specimens at various stages of completion. This may involve accumulation of multiple specimens with identifying information during peak demand and completing processing during times of low demand. The Specialist will utilize otherwise idle time to gather chart notes and medical necessity documentation, prepare requisitions and collection supplies for upcoming specimens, and the like.

HOURS & TRAVEL:

• 1 Day per week (no weekends)

ESSENTIAL DUTES:

• Greets patients in a prompt, courteous and helpful manner.
• Follows the Specimen Collection procedure for collection through shipping of specimens.
• Completes test requisitions and obtain patient and provider signatures completely and accurately.
• Collects and attaches all documentation that is supplemental to the requisition, including as appropriate photocopies of insurance cards, credit card “on file” forms, photocopies of chart notes and medical necessity forms.
• Obtains specimens and labels them correctly.
• Packages specimens correctly for transport.
• Maintains inventory of specimen collection and shipping supplies, and order supplements as needed.
• Clocks in and out of Luxor’s timekeeping system consistently and accurately; and accurately reports holiday hours and Paid Time Off when applicable.
• Checks email regularly and completes Requests for Missing Information.
• Meets deadlines in a multi-functional task environment.
• Follows all safety regulations and procedures.
• Performs other duties as assigned.

COMPLIANCE:

Adhere to the requirements of the Standards for Security and Privacy of Individually Identifiable Information (the "Security and Privacy Regulations"), as applicable, under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), as amended, as well as with the Health Information Technology for Economic & Clinical Health Act ("HITECH"), Subtitle D-Privacy (§§13400-13424), as part of the American Recovery and Reinvestment Act of 2009, as amended.

Adhere to the Anti-Kickback Statute (“AKS”) found at 42 U.S.C. § 1320a-7b, which prohibits the exchange (or offer to exchange), of anything of value, in an effort to induce (or reward) the referral of federal health care program business. Understand and be aware that Luxor’s provision of phlebotomy (or other specimen collector) services to Clients may implicate the AKS if “the phlebotomist performs additional tasks that are normally the responsibility of the physician’s office staff” (See OIG Alert, Federal Register: December 19, 1994). The Specialist will perform only those tasks defined above and will perform no additional tasks which could be interpreted as “clerical or medical functions not directly related to the collection or processing of laboratory specimens”. (OIG Alert). Such additional tasks, per the OIG Alert, can include (but are not limited to) “taking vital signs or other nursing functions, testing for the physician’s office laboratory, or performing clerical services”.

Requirements

QUALIFICATIONS:

• One year of specimen collector experience in a physician practice, medical clinic or hospital setting.
• One year of Phlebotomy experience
• High School Diploma or equivalent.
• Basic knowledge of medical terminology.
• Basic knowledge of personal computers and proficiency with Microsoft Word, Excel, and Outlook.
• Ability to work under pressure while maintaining a high level of accuracy and professionalism.
• Ability to communicate effectively and professionally both orally and in writing.
• Professional client service principles and practices.

PHYSICAL DEMANDS AND CONDITIONS:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Clinic/Group Medical Practice environment with exposure to communicable disease or body fluids. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers to handle or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The Specialist may be required to conduct supervised and observed urine drug specimen collection. In these cases, the observer must be of the same gender as the person providing the specimen.