Field Services Specialist

ModivCare Solutions, LLC; Ridgeland (MS); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Flexible Spending Accounts

Transit benefits

401(k) matching

Paid time off

Parental leave

Disability insurance

Tuition reimbursement

Employee discounts

Job summary

Modivcare is seeking a Field Support Specialist to assist with field investigations, observations, and provider relations to ensure compliance with standards. The role supports provider oversight, training compliance, and market initiatives, including documenting findings for leadership.

You will travel locally up to 75% within the state, schedule field work, verify service levels, and assist with Train-the-Trainer certification and CTAA/NSC standards adherence.

Qualifications

• High School Diploma required.
• Zero or more years of experience.
• Valid driver's license for the appropriate vehicle type.
• Or equivalent education/experience.
• Basic knowledge of healthcare regulations.
• Ability to travel locally up to 75%.
• Strong written and verbal communication skills.

Responsibilities

• Schedules field work in collaboration with organizational leadership.
• Conducts scheduled and random visits to facilities and providers.
• Verifies service levels and adherence to standards for drivers and vehicles.
• Maintains Train-the-Trainer certification for Passenger Assistance.
• Attends third-party training sessions to ensure compliance.
• Evaluates trainer compliance with CTAA/NSC requirements.
• Communicates findings to leadership and helps plan actions.
• Oversees training compliance with the curriculum.
• Supports network digitization and market initiatives.
• May participate in special projects and travel as assigned.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Presentation skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Field Support Specialist to join our team. This position is responsible for assisting with field investigations, observations, and provider relations activities to help ensure compliance with organizational standards and contractual requirements.

This role supports provider oversight, training compliance, and market initiatives while helping maintain high-quality transportation services. This role… Assists in scheduling field work in collaboration with organizational leadership. Conducts scheduled and random visits to healthcare facilities and contracted providers to verify levels of service, provider adherence to contractual standards for drivers and vehicles, and on-time performance. Supports tracking and maintaining Train-the-Trainer certification for Passenger Assistance. Occasionally attends random or scheduled training sessions conducted by third-party trainers to ensure compliance with CTAA/NSC instructional standards. Assists in evaluating trainer compliance with CTAA/NSC training requirements. Communicates findings to leadership and supports the development of appropriate action plans. Supports oversight of training compliance with the organization's prescribed curriculum. Assists with network digitization, platform utilization, and other market-specific initiatives. May participate in special projects and perform other duties as assigned. Occasional business travel may be required.

Responsibilities

• Assists in scheduling field work in collaboration with organizational leadership.
• Conducts scheduled and random visits to healthcare facilities and contracted providers to verify levels of service, provider adherence to contractual standards for drivers and vehicles, and on-time performance.
• Supports tracking and maintaining Train-the-Trainer certification for Passenger Assistance.
• Occasionally attends random or scheduled training sessions conducted by third-party trainers to ensure compliance with CTAA/NSC instructional standards.
• Assists in evaluating trainer compliance with CTAA/NSC training requirements.
• Communicates findings to leadership and supports the development of appropriate action plans.
• Supports oversight of training compliance with the organization's prescribed curriculum.
• Assists with network digitization, platform utilization, and other market-specific initiatives.
• May participate in special projects and perform other duties as assigned.
• Occasional business travel may be required.

Qualifications and Requirements

• High School Diploma required.
• Zero (0) plus years of experience.
• Valid driver's license for the appropriate vehicle type.
• Or equivalent combination of education and/or experience.
• Basic knowledge of healthcare regulations.
• Basic knowledge of local road laws and regulations, with the ability to read and follow maps and/or GPS navigation.
• Excellent verbal, written, and presentation skills, with the ability to deliver prescribed training content.
• Ability to understand and follow complex instructions.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Willingness and ability to travel locally at least 75% within the assigned state.
• Ability to safely use a hands-free mobile phone.

Salary: $19 - $21.31/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Combination of office work and travel; frequent standing and walking; driving between locations; use of computers and mobile devices; occasional lifting up to 20 lbs.

Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.

We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax
• Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

If you need assistance, please reach out to us at [e-mail]. Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at [e-mail] and a member of the Talent Acquisition team will reach out to you within the next 48 business hours.

We appreciate your interest in joining Modivcare! Our goal isn't a number. It's a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.