Field Services Representative I Sales - Inside Sales

Builders FirstSource, Inc.; Monroe, Northern (NC, KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

On-the-job training

Job summary

Builders FirstSource is seeking an entry-level team member to address customer-site construction issues, assess workmanship and product quality, and coordinate repairs or replacements. You will report findings to the Customer Service team and help ensure efficient, cost-effective solutions.

The role emphasizes attention to detail, basic math, and proficiency with MS Office and ERP systems. Training is provided, and the environment blends field and office work with driving to customer locations.

Qualifications

• High school diploma or GED required; on-the-job training available.

Responsibilities

• Investigates and assesses the condition of workmanship and products at the customer site and reports findings to Customer Service.
• Recommends replacement or repair of defective products based on efficiency and cost guidelines.
• Negotiates and approves third‑party repair or adjustments; inspects completed work for quality adherence.
• Plans and prioritizes work to meet daily, weekly, project, or team productivity goals.
• Follows safety procedures and participates in safety meetings; may suggest safety improvements.
• Other duties may be assigned.

Skills

Product knowledge

Pricing formulas

Attention to detail

Math skills

Communication

MS Office Suite

ERP program

Valid driver’s license

Education

High school diploma or GED

Tools

ERP program

Microsoft Office

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

PURPOSE

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost‑effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
2. Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
3. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
5. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
6. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

COMPETENCIES

• Knowledge of company products
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Knowledge of basic math and measurement skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Valid Driver’s License

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Work is performed on both company and customer sites and involves driving to customer locations.
• Subject to both typical office environment and outside locations with temperature and weather variations.
• May involve walking on uneven ground of a potential customer construction site.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email: [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.