Field Services Representative I Install - Indirect

Builders FirstSource, Inc.; Daphne (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

On-the-job training

People-first culture

Job summary

A leading building materials supplier is seeking an entry-level representative to address construction service issues at customer sites. Responsibilities include investigating product conditions, recommending repairs, and ensuring compliance with safety procedures. Qualified candidates will have a high school diploma or GED, strong attention to detail, and good interpersonal skills. The role includes on-the-job training and may require occasional travel to customer locations.

Qualifications

• Entry level position with on-the-job training available.
• Ability to lift and carry up to 25 pounds frequently and up to 80 pounds occasionally.
• Must be able to drive to customer locations.

Responsibilities

• Investigates building workmanship and products on customer sites.
• Recommends replacement or repair of defective products.
• Negotiates third party repairs and inspects completed work.

Skills

Knowledge of company products

Strong attention to detail

Good communication and interpersonal skills

Proficiency in Microsoft Office Suite

Knowledge of basic math and measurement skills

Valid Driver’s License

Education

High school diploma or GED

Tools

Enterprise resource planning (ERP) program

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

PURPOSE

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
2. Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
3. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
5. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
6. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

COMPETENCIES

• Knowledge of company products
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Knowledge of basic math and measurement skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Valid Driver’s License

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Work is performed on both company and customer sites and involves driving to customer locations.
• Subject to both typical office environment and outside locations with temperature and weather variations.
• May involve walking on uneven ground of a potential customer construction site.

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people‑first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call [phone] or email [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.