Field Services Representative I Install - Punta Gorda, FL

VetJobs; Punta Gorda (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Builders FirstSource is seeking an Operations Specialist to address construction service and product issues on customer sites. You will investigate workmanship, advise on replacements or repairs, and coordinate with the Customer Service team to ensure cost-effective resolutions.

The role requires a High School diploma or GED and may include on-the-job training. Strong attention to detail, math/measurement skills, and a valid driver’s license are essential.

Qualifications

• High school diploma or GED, or equivalent combination of education and experience.
• Entry level with on-the-job training available.
• Strong attention to detail; good math and measurement skills; valid driver’s license.

Responsibilities

• Investigates the condition of company building workmanship and products on the customer’s site.
• Recommends replacement or repair of defective products per guidelines.
• Negotiates and approves third-party repair; inspects completed work for quality.
• Plans and paces own work to meet productivity goals.
• Observes safety procedures; attends safety meetings; may suggest safety improvements.
• Other duties may be assigned.

Skills

Knowledge of company products

Pricing knowledge

Attention to detail

Math and measurement skills

Communication skills

MS Office Suite

ERP program

Valid Driver’s License

Education

High School/GED

Tools

Microsoft Office

ERP software

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Purpose

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

Essential Duties And Responsibilities

• Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This position is considered entry level with on-the-job training available.

Competencies

• Knowledge of company products
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Knowledge of basic math and measurement skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Valid Driver’s License

Work Environment / Physical Activity

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Subject to both typical office environment and outside locations with temperature and weather variations.

Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.

Work is performed on both company and customer sites and involves driving to customer locations.

Subject to both typical office environment and outside locations with temperature and weather variations.

May involve walking on uneven ground of a potential customer construction site.

City*

Punta Gorda

State*

Florida

Job_Category

Operations

Job Code

Operations_ Specialist

Affiliate Sponsor

Builders FirstSource