Field Services Representative | Companion Animal Health

Enovis; Asheboro (NC); Remote; USD 50,000 - 70,000; Full time

Job summary

A medical technology innovation company is seeking a Field Service Representative for their Companion Animal Health team. This role involves training veterinary staff on new technologies, providing customer support, and managing a significant travel schedule across the Eastern United States. Candidates should have veterinary technician experience and excellent communication skills. The position offers a comprehensive benefits package including medical and dental insurance.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Qualifications

• Veterinary technician clinical or veterinary equipment support/installation experience required.
• Strong ability to build rapport and provide excellent customer service.
• Ability to teach and convey technical information concisely.

Responsibilities

• Product installations and user training at veterinary clinics.
• Troubleshoot product issues and provide field support.
• Coordinate with cross-functional teams for product optimization.

Skills

Veterinary technician clinical experience

Customer service orientation

Technical detail orientation

Communication skills

Education

Certified, Registered, or Licensed Veterinary Technician degree

Bachelor's degree in Animal Science or related field

Tools

Microsoft Office

Job description

Overview

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You\'ll Do

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it. Because that\'s how we change the lives of patients for the better. And that\'s how we create better together. Why work at Enovis? See for yourself.

As a key member of the Companion Animal Health team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title: Field Service Representative | Companion Animal Health

Reports To: Supervisor, Field Service Representative | Companion Animal Health

Territory:

Travel to multiple states in the Eastern United States- Maine - Florida

Position Summary

Do you love animals? Are you working in the veterinary industry but looking for a change with the opportunity to train other veterinary professionals on the latest veterinary technologies on the market? Companion Animal Health is looking for you!

Key Responsibilities

• Product Installations, User Training, and Field Support
  • Coordinate with cross-functional teams for product installations and user training.
  • Veterinary clinic staff training on all Companion Animal Health products.
  • Consults and provides suggestions for optimizations for product utilization, workflow, and growth opportunities.
  • Facilitate customer re-trains to ensure optimal customer retention and increase product utilization.
  • Deliver a high level of customer service to customers.
  • Document all customer-related activity in the customer management database.
• Product Troubleshooting, Maintenance and Support
  • Work with cross-functional teams to troubleshoot product technical issues on site.
  • Collaborate with Sales, Customer Support, and Clinical teams pro-actively to formulate solutions to various clinic and product technical needs.
  • Prepares, provides, and conveys diversified information, which may be of a technical or competitive nature.
  • Serves as an on-site liaison between customers and Companion Animal Health.
  • Responds to customer questions, issues, and problems of moderate to complex scope.

Minimum Basic Qualifications

• Veterinary technician clinical or veterinary equipment support/installation experience.
• Certified, Registered, or Licensed Veterinary Technician degree from an AVMA-accredited program in veterinary technology. A Bachelor\'s degree in Animal Science or related field with extensive veterinary technician clinical experience will be considered.
• Requires a high level of rapport development and customer service orientation.
• Strong attention to technical detail and ability to convey and teach technical information concisely.

Travel Requirements

• Requires extensive travel (50%+)

Desired Characteristics

• Ability to implement, deliver, and execute specific training to clinic staff to properly operate and maximize use of analyzers, and other products, as well as first-level troubleshooting.
• Ability to manage a heavy travel schedule for customer meetings within large territories, with frequent overnight visits expected.
• Displays a high level of communication and customer service orientation.
• Moderate computer skills in a Microsoft Office environment. Demonstrated skills in database management (note-taking and call routing).
• Attention to technical detail, and ability to convey and teach that information concisely.

Creating better together. It\'s the Enovis purpose, and it\'s what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.