Field Services Repair Area Manager

Best Buy; Pennsylvania; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Field Services Repair Area Manager to lead in-home repair operations across Eastern Pennsylvania, Philadelphia, Southern New Jersey, Delaware, and parts of Maryland. You will direct Best Buy and Geek Squad staff and coordinate with third‑party service partners to deliver quality home repairs.

You will build a strong culture, coach on-site or remotely, and ensure SOP adherence while optimizing workload and customer outcomes.

Qualifications

• 2+ years as a supervisor or manager.
• 2+ years of experience in sales, installation, logistics, operations, warehouse or customer service.
• Willingness to travel overnight ~25% of the year.
• Current, valid driver’s license.
• Must be at least 21 years old.
• Maintain a driving record that meets safety standards.
• Acquire and maintain any required licensing within 90 days of hire.
• Consumer electronics delivery/repair experience is a plus.
• Experience in delivery, transportation, distribution or logistics.
• Experience with warehouse management systems.
• Experience managing a remote workforce.
• Associate degree or higher in business, logistics or related fields.

Responsibilities

• Ensure operational consistency of Best Buy’s repair network by leading internal staff and influencing external providers.
• Set expectations, coach on-site or remotely, and conduct regular 1-on-1s.
• Foster an exceptional team culture centered on engagement and belonging.
• Ensure SOP compliance and provide feedback to operations teams.
• Manage workload and capacity, including scheduling, PTO approvals and route management.
• Respond to escalations and resolve issues to preserve customer experience.

Skills

Supervisory experience

Operations experience

Travel willingness

Driver's license

Age requirement

Safe driving record

Licensing within 90 days

Electronics delivery/repair

Logistics experience

Remote workforce management

Education

Associate degree or higher in business, logistics or related fields

Job description

As a Field Services Repair Area Manager, you’ll oversee Best Buy’s in-home repair business in your designated coverage area. You’ll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. You’ll build a strong employee culture that leads to favorable customer and business results.

The territory for this role spans Eastern Pennsylvania, Philadelphia, South New jersey, Delaware, and portions of Maryland. The candidate should preferably reside in Eastern Pennsylvania, Southern New Jersey, Delaware, or nearby areas.

What You’ll Do

• Ensure operational consistency of Best Buy’s repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
• Set clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coaching
• Create and maintain an exceptional team culture centered around engagement and belonging
• Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
• Manage workload and capacity planning, including schedule creation, PTO approval and route management
• Response to escalations and provide resolutions to preserve the customer experience

Basic qualification

• 2 years of experience as a supervisor or manager
• 2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
• Ability to travel overnight approximately 25% of the year
• Current, valid driver’s license
• Must be at least 21 years old
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred Qualifications

• Consumer electronics delivery, repair or installation experience
• Experience in delivery, transportation, distribution or logistics
• Experience with warehouse management systems
• Experience managing a remote workforce
• Associate degree or higher in business, logistics or related fields

What’s In It For You

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life.

Our Benefits Include

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well‑being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full‑time or part‑time employment status, and federal and state regulations. Intermittent or reduced‑schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) offered to full‑time and part‑time employees based on work location, employment status, salary or hourly status (exempt/non‑exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full time