Field Services Rep III - Los Angeles, CA

Medtronic; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This role offers the chance to work with cutting-edge medical technology, ensuring that equipment operates at peak performance while providing essential support to healthcare professionals. You will be responsible for installing, maintaining, and troubleshooting medical devices, playing a crucial part in enhancing patient care. If you are passionate about technology and healthcare, this is an exciting opportunity to make a real difference in people's lives while enjoying a comprehensive benefits package and competitive salary.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Employee Stock Purchase Plan

Life Insurance

Long-term Disability Leave

Employee Assistance Program

Qualifications

• 4+ years of experience in technical support or field service.
• Ability to troubleshoot and maintain medical equipment.

Responsibilities

• Install, operate, and maintain medical equipment.
• Troubleshoot malfunctions and ensure effective customer communication.

Skills

Technical Support

Troubleshooting

Customer Communication

Analytical Skills

Problem Solving

Education

High School Diploma

Bachelor’s degree in Bioengineering or Engineering

Tools

Test Equipment (dosimeter, power supplies, DVM's)

X-Ray Systems

Robotics or Motion Control

Job description

We anticipate the application window for this opening will close on - 17 Apr 2025.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

1. Installs, operates, maintains, repairs and modifies equipment.
2. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
3. Analyzes and evaluates products and related performance.
4. Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time.
5. Installs, upgrades and removes products ensuring coordinated engineering field change.
6. Maintains effective customer communications and relations.
7. May provide onsite training of customer support personnel.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume:

1. High School Diploma and 4+ years technician, field service or customer support experience.

Nice to Have

1. Bachelor’s degree in Bioengineering, engineering or technology field.
2. Previous experience as Technician/Field Services within medical device industry.
3. Experience with orthopedic anatomy, surgical protocol and medical terminology.
4. Ability to troubleshoot with technical skills, creativity and high discipline.
5. Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.).
6. Ability to read and understand schematics and engineering drawings.
7. Familiar with the FDA 21 CFR, CGMP for Medical devices.
8. Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
9. Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
10. Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
11. Experience with robotics or motion control.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD): $60,000.00 - $90,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic)

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.