Field Services Mgr (RFSM)

Telsource Corporation; Newark (NJ); On-site; USD 85,000 - 120,000; Full time

Job summary

A leading company is seeking a Field Service Manager to oversee operations across a defined region, ensuring customer satisfaction and quality service delivery. The ideal candidate will possess strong leadership skills, with a focus on team management and customer relations. This role offers a comprehensive benefits package and opportunities for career development.

Benefits

Health care coverage with in and out-of-network options

Dental and Vision plans

Paid Time Off (PTO)

Career Development opportunities

Employee referral program with rewards

Qualifications

• 6+ years experience in a Logistics or Field Service environment.
• Strong background in managing operations and customer relations.

Responsibilities

• Oversee daily operations and ensure efficiency across the region.
• Develop and maintain strategic business plans and employee evaluations.
• Provide leadership and team development for operational success.

Skills

Leadership

Communication

Problem-solving

Team Management

Customer Service

Education

Bachelor's degree in Business or related field

Technical degree preferred

Job description

Field Service Manager (RFSM) is responsible for overseeing the control of geographically dispersed assets, personnel, and activities of the Corporation within a defined region. The RFSM is responsible for all field operations within an assigned geographic zone. The RFSM must be skilled in fostering a strong team-oriented culture among a decentralized technical staff while ensuring satisfactory results under pressure. The ideal candidate will possess the ability to make sound business decisions, balancing human considerations, financial controls, and demanding client expectations. Strategic thinking and the capacity to make quick, effective business decisions are essential.As the primary customer liaison for the Director of Field Services, the RFSM will handle customer complaints, promote a positive company image, and ensure customer satisfaction. The RFSM must have the ability to budget for fiscal operations, perform root cause analysis (RCA) and effectively communicate corporate objectives and values to all personnel within his or her assigned region. Above all, the Regional Manager must be results driven and people focused.Primary Duties and Responsibilities : Operational Management : Oversee daily operations across a large region to ensure efficiency and productivity.Maintain sound business practices and assure quality customer service delivery within the region.Meet Management by Objectives (MBOs) based on Customer SLA agreements for the assigned area.Develop and maintain a strategic business plan for the district, including employee development, regular evaluations, and performance reviews. Nurture, develop and monitor good working relations between field personnel, operations departments, and staff.Ensure all corporate policies and procedures are understood and that two way communication is maintained at all times.Team Leadership : Develop an enthusiastic team attitude and positive company image among all team members within the region.Provide leadership coaching, employee development, mentoring, counseling, and training for technicians.Travel as necessary to maintain close personal working relationships with team.Customer Service : Maintain excellent customer communications including frequent customer visits and contacts.Represent Acuative field services during customer calls promoting a positive company image and assuring customer

Management : Conduct performance reviews and facilitate employee development to improve performance. Insure insure all employees with the district receive fair and appropriate periodic reviews.Manage hiring, termination, and employee discipline in accordance with company policies and Procedures. Primary Internal and External Contacts : Internal - Corporate leadership, corporate officers and directors, departmental heads and support staff as well as other members of the field leadership team.External - Clients, customers, service providers and corporate strategic partners.Compliance and Risk ManagementEnsure adherence to all relevant safety, regulatory, and compliance standards within the region and industry.Proactively identify and mitigate potential risks.Minimum Qualifications : Bachelor's degree or equivalent business / industry management experience.6 plus years of collateral experience managing in a Logistics, or in a fast-paced 24x7x365 Customer Field Service environment.Excellent human leadership skills with excellent verbal and written communications ability.Ability to balance stringent customer expectations while maintaining employee morale.Familiarity with the budget process and, Profit and Loss

ability to formulate and implement budget and business plans.Demonstrate ability to achieve results through people.Experience with developing and delivering customer

organizational, multi-tasking and problem-solving skills. Preferred Qualifications : Verifiable track record of progressive advancement in the technical services industry.A technical degree or equivalent collateral technical experience is required.Physical Demands : Availability to take escalation calls 24 / 7.Willingness to travel up to 50% of the time.Ability and willingness to work long hours and extended work weeks as required. The Benefits of working with AcuativeAcuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.Comprehensive benefits plan including : Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required.Dental coverage has preventative services covered at 100%.Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts.Flexible spending, Dependent Care and Healthcare savings accounts with company contribution.Long-Term Disability - Provides financial protection for you after 180 consecutive days of disabilityBasic Term Life & AD&D Insurance provided by AcuativePaid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave.Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the

Award Program - Acuative has established a program for recognizing the significant anniversary dates of service by employee's as a way of saying thank you for hard work and (K) Plan with company match opportunityEmployee referral program - Referring employee is eligible for the award in the amount of $250.Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives.Acuative CorporationFor more than 40 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks.Acuative's Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project : planning, initiation, monitoring, execution, and closing.Acuative's Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it's helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative's WAN architecture and engineering experts are there to help with robust and scalable designs.We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks.We hope you consider joining your talent with our team. NOTE : The above is intended as a general non-exhaustive description of an Acuative position as of the date written. It does not prescribe or restrict the duties and responsibilities that may be assigned or reassigned to this position at any time.