Field Services Manager

Synectics Inc.; Larkfield-Wikiup (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Synectics Inc. in California is seeking an experienced Operations Supervisor to lead a team of alarm installation and service technicians.

You will oversee scheduling, job assignments, and daily operations for installation and service projects while managing warehouse, inventory, and fleet resources. Ideal candidates have ACE license eligibility, strong leadership, and proficiency with Windows/GSuite and scheduling software.

Qualifications

• Experience in the alarm industry.
• ACE license eligibility and background check.
• Clean driving record for insurance.
• Proven management and team leadership.
• Strong organizational and multitasking skills.
• Proficient Windows/Google Workspace; Excel & Word.
• Excellent written and verbal communication.
• Physically capable of lifting up to 40 lbs and safe tool use.
• Experience managing installation/service teams in security.
• Familiar with Sedona Office or similar scheduling software.
• Experience with warehouse/inventory and fleet management.
• Ability to analyze department performance data.
• Experience coordinating with contractors, AHJs, and permits.
• Background in safety meetings and QA site visits.
• Demonstrated commitment to learning and improvement.

Responsibilities

• Lead and support a team of alarm installation and service technicians.
• Oversee scheduling, assignments, and daily project operations.
• Manage warehouse, inventory, and fleet vehicles.
• Coordinate with contractors and authorities.
• Supervise fleet maintenance and safety compliance.
• Conduct performance reviews and staff development.
• Analyze department performance and drive process improvements.

Skills

Alarm industry

ACE license

Leadership

Organizational skills

Windows/GSuite

Communication skills

Physical fitness

Team management

Sedona Office

Inventory & fleet management

Scheduling software

Tools

Sedona Office

Job description

• Lead, train, support, and motivate a team of professional alarm installation and service technicians
• Oversee scheduling, job assignments, and daily operations for installation and service projects
• Oversee management of warehouse and technician vehicle inventory
• Coordinate with contractors and authorities
• Supervise and schedule fleet maintenance
• Conduct staff performance reviews and support technician development
• Ensure compliance with safety standards and company service policies
• Coordinate on-call technician rotations and provide ongoing support
• Analyze department performance and recommend process improvements

Roles & Responsibilities

• Lead, train, support, and motivate a team of professional alarm installation and service technicians
• Oversee scheduling, job assignments, and daily operations for installation and service projects
• Oversee management of warehouse and technician vehicle inventory
• Coordinate with contractors and authorities
• Supervise and schedule fleet maintenance
• Conduct staff performance reviews and support technician development
• Ensure compliance with safety standards and company service policies
• Coordinate on-call technician rotations and provide ongoing support
• Analyze department performance and recommend process improvements

Qualifications

• Experience in the alarm industry
• Eligible for or able to obtain an Alarm Company Employee (ACE) license (background check required)
• Maintain driving record to remain eligible for company auto insurance
• Proven management and team leadership skills
• Strong organizational skills; able to handle multiple priorities
• Intermediate to advanced computer skills (Microsoft Windows, Google Workspace; Excel & Word)
• Excellent written and verbal communication skills
• Physically able to carry up to 40 pounds and safely use tools and ladders with reasonable accommodation
• Experience managing installation/service teams in security or related industries
• Familiarity with Sedona Office or similar scheduling software
• Experience with warehouse/inventory and fleet management
• Ability to analyze department performance data and recommend improvements
• Experience coordinating with contractors, AHJs, and obtaining fire alarm permits
• Background in conducting safety meetings and quality assurance site visits
• Demonstrated ability to foster a culture of learning and continuous improvement