Field Services Engineer, Western Region

Deceuninck North America, LLC; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Deceuninck North America is seeking a Field Service Engineer for its Western Region to assist customers in analysis, selection, procurement and implementation of window manufacturing equipment.

The role involves coordinating personnel from equipment manufacturers, tooling vendors, and customers to meet business needs and ensure successful system integration.

Qualifications

• Bachelor's degree in engineering required.
• 5+ years in vinyl window manufacturing and machinery set-up preferred.
• Ability to troubleshoot manufacturing processes and provide solutions.
• Willingness to travel up to 75%.
• Experience with field service of window/door products desirable.

Responsibilities

• Determine functionality and re-use of machines for window fabrication during customer engagements.
• Plan changeovers between product lines and support production changes.
• Assist Fenestration Lab in field testing and demonstrations.
• Make regular customer visits to support operations and provide on-site training.
• Maintain proactive communication with customers by phone and on-site contacts.
• Coordinate with vendors and customers to resolve equipment or tooling issues.
• Review drawings, prepare RFQs, and evaluate vendor capabilities.
• Develop sample window products for sales and marketing.
• Assist in setting up trade show displays and demonstrations.

Skills

Mechanical aptitude

Troubleshooting

Travel readiness

Education

Bachelor's degree in engineering

Tools

AutoCAD

Job description

Deceuninck North America is seeking a Field Service Engineer for its Western Region. In this role, the Field Service Engineer will assist customers in the analysis, selection, procurement and implementation of window manufacturing equipment. The Field Service Engineer will also coordinate the elements of all essential personnel from equipment manufacturers, tooling vendors, hardware suppliers and the customer to meet customer and business needs.

Core Responsibilities:

(Customer Locations)

• Work with customers to determine the functionality of each machine used in the fabrication of windows and its suitability for re-use when retooling a window fabrication line
• Prepare plans for changeover from one product line to another.
• Assist the Fenestration Lab personnel in performing field testing of units.
• Regular visits with largest customers to assist in day-to-day operations.
• Maintain phone contact with customer base.
• Conduct on-site training for customers and their plant personnel.
• Operate and demonstrate window fabrication equipment.
• Explain the basics of window operation.

(Office Based Functions)

• Analyze engineering drawings and create equipment takes-offs from drawings.
• Prepare requests for quotation (RFQ’s) on equipment purchases.
• Evaluate capabilities of tooling vendors and determine suitability as an approved equipment vendor.
• Work with product engineering to determine best practices for fabrication of window systems.
• Analyze and critique fabrication prints provided by product engineering.
• Coordinate and mediate complaints about fabrication equipment & tooling between customers and equipment vendors.
• Receive phone calls from customers and direct complaints to the appropriate internal department for resolution.
• Build new window product samples for sales and marketing.
• Assists in the construction and set up of trade show displays.

Qualifications:

• Minimum of 5 years related experience in vinyl window manufacturing and machinery set-up and debugging preferred.
• Strong mechanical ability with understanding of building and/or manufacturing processes.
• Ability to troubleshoot manufacturing processes and provide problem-solving solutions.
• Additional experience in the transportation, installation and field service of window and door products is desirable.
• Familiarity with AutoCAD
• Willingness and ability to travel up to 75%.

Education Requirements:

• Bachelor’s degree in engineering discipline field from an accredited college or university or equivalent experience required.

Sponsorship is not available for this position