Field Services Engineer (Bilingual in Mandarin)

re-zoo-me; Minneapolis (MN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Company-paid medical insurance

Dental and vision insurance

Life & disability insurance

401(k) with company match

Generous paid time off

Job summary

Bodorlaser is seeking a Field Services Engineer (Mandarin bilingual) based in Minnesota to deliver hands-on technical support for laser-cutting machines across the customer base. You will perform on-site installation, repair, and preventive maintenance while serving as the primary technical contact for issues.

The role requires up to 75% domestic travel and collaboration with customers, engineering teams, and vendors to maximize equipment performance and reliability.

Qualifications

• Associate degree in a technical field or equivalent experience.
• Experience installing, repairing, maintaining, or troubleshooting automated CNC machinery.
• Ability to read electrical schematics, drawings, and blueprints.

Responsibilities

• Serve as the primary technical contact for customers via phone, email, chat, and on-site visits.
• Diagnose and resolve issues with fiber laser machines.
• Maintain service schedules and coordinate with customers and teams.
• Read drawings and schematics during installation and service work.
• Provide operation, maintenance, and safety training to customers.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Reading schematics

On-site installation

Documentation

Communication

Travel readiness

Education

Associate in Mechatronics

Bachelor’s degree preferred

Tools

Diagnostic tools

Electrical testing tools

Job description

Field Services Engineer (Bilingual in Mandarin)

Minneapolis, MN Associate Customer Service and Engineering Automation Machinery Manufacturing, Industrial Machinery Manufacturing, and Machinery Manufacturing

Bodorlaser is a global leader in the development, production, and sales of laser-cutting machines. Headquartered in China, with a worldwide market network covering more than 150 countries, Bodorlaser provides innovative laser solutions and exceptional customer support to clients around the world. Our US headquarters is located in Schaumburg, Illinois, and we continue to expand our operations to better serve customers throughout North America.

Summary:

The Field Service Engineer is a home-based position located in Minnesota. In this role, you will provide technical guidance and comprehensive after-sales support to customers throughout your assigned territory. You will serve as a primary point of contact for technical issues, perform on-site installation and repair services, and help customers maximize the performance and reliability of their laser equipment.

This position requires 75% or more domestic travel.

Responsibilities:

• Serve as the primary technical point of contact for customers, providing support by phone, email, chat, and on-site visits.
• Diagnose and resolve mechanical, electrical, and operational issues involving fiber laser machines.
• Track customer requests, technical issues, service activities, and resolutions.
• Manage service schedules and proactively follow up with customers throughout the assigned territory.
• Help customers optimize the operation, performance, and reliability of their laser equipment.
• Perform mechanical and electrical repairs at customer locations and determine whether specialized tools, parts, or additional resources are required.
• Read and interpret equipment layout drawings, electrical schematics, mechanical drawings, and blueprints during installation and service activities.
• Develop and maintain recommended replacement-parts lists and help ensure required parts are available by coordinating with customers, internal teams, vendors, and manufacturers.
• Identify and report equipment-related safety concerns.
• Provide customers with equipment operation, maintenance, and safety training.
• Prepare accurate and timely service reports, technical documentation, and expense reports.
• Conduct failure mode analyses and recommend equipment upgrades or corrective actions.
• Support the final integration and commissioning of complex automation projects as needed.
• Assist with equipment handling and heavy mechanical moves, including loading and unloading equipment from trucks, as needed.
• Travel regularly throughout the assigned territory and to other domestic locations when required.
• Perform other duties as assigned.

Basic Qualifications:

• Associate degree in mechatronics, automation engineering, mechanical engineering, electrical engineering, or a related technical field—or equivalent education and experience.
• Recent hands-on experience installing, repairing, maintaining, or troubleshooting automated CNC machinery.
• Ability to read and interpret electrical schematics, mechanical drawings, blueprints, and technical documentation.
• Ability to use appropriate diagnostic tools and test equipment.
• Strong mechanical and electrical troubleshooting skills.
• Excellent verbal and written communication skills.
• Demonstrated technical writing and documentation skills.
• Proficiency in Microsoft Word and Excel, as well as remote communication and support tools.
• Ability to work effectively both independently and collaboratively in a fast-paced environment.
• Self-motivated, dependable, organized, and accountable.
• Ability to remain effective under pressure and manage multiple customer priorities.
• Ability and willingness to travel frequently, including local and domestic travel.
• Ability to occasionally lift up to 50 pounds.

Preferred Qualifications:

• Bachelor’s degree in mechatronics, automation engineering, electrical engineering, mechanical engineering, or a related field from an accredited university.
• At least two years of relevant experience working with automated CNC machinery.
• Experience with fiber laser cutting systems, industrial automation, or related manufacturing equipment.
• Bilingual proficiency in English and Mandarin Chinese.

Benefits and Perks:

• Competitive compensation package
• Company-paid medical insurance
• Low-cost dental and vision insurance
• Company-paid basic life insurance
• Company-paid short- and long-term disability insurance
• 401(k) plan with employer match
• Generous paid time off
• Flexible Spending Accounts
• Employee Assistance Program
• Holiday bonus
• Birthday gifts
• Visa sponsorship for eligible employees

Bodorlaser Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screen, in accordance with company policies and federal and state guidelines.