Field Services Engineer

Green Hills Software; Santa Barbara (CA); On-site; USD 127,000 - 146,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Green Hills Software seeks a Field Services Engineer to deliver training and consulting worldwide, helping embedded teams design safe, secure and real-time systems using GHS technology. You will conduct training classes on IDEs, RTOS, BSPs and middleware, visit customer sites to solve issues, and assist with BSPs and device drivers for INTEGRITY RTOS.

Strong C/C++ skills, a BS/MS or 5+ years in embedded software, and a willingness to travel up to 50% are required.

Qualifications

• Strong programming skills in C/C++.
• Ability to learn and understand complex software systems.
• Excellent communication and independent work ability.
• Willingness to travel up to 50% of the time.

Responsibilities

• Creating and delivering training classes for GHS technologies, including IDEs, RTOSes, BSPs, device drivers, and middleware.
• Visiting customer sites worldwide to help identify and solve problems in applications.
• Helping customers create BSPs and write device drivers for the INTEGRITY RTOS.
• Adapting and customizing tools to integrate with customers' design flow.
• Troubleshooting and diagnosing customer problems remotely and conducting design reviews.

Skills

C/C++

Education

BS/MS in CS/ECE/Math

Job description

Field Services Engineer (Santa Barbara, CA)

We seek an engineer with outstanding technical and communication skills to visit our customers around the world to provide consulting and training services. Our customers are highly skilled embedded software development firms, and a Field Services Engineer will help them use GHS technology to design/develop their software and to find/fix their most challenging bugs. In addition, a Field Services Engineer will be part of a tight-knit team responsible for developing and delivering training classes to educate software development professionals on how to use GHS technology to design safe/secure/real-time embedded systems.

Duties

• Creating and delivering training classes for GHS technologies--including our IDE, RTOSes, BSPs, device drivers, and middleware
• Visiting customer sites around the world to help them identify and solve problems in their applications
• Helping customers create new BSPs and write device drivers for the INTEGRITY RTOS
• Adapting and customizing our tools to integrate with our customers' design flow
• Troubleshooting and diagnosing customer problems remotelyCarrying out design reviews with customers to help them improve their designs

Requirements

• Strong programming skills in C/C++
• Working toward or possess a BS/MS (CS, ECE, Math) or have 5+ years of experience in the embedded software industry
• Ability to quickly learn and understand the inner workings of complex software systems
• Ability to quickly diagnose technical problems with limited information and work with customers in a fast-paced technical environment
• Strong communication skills with the ability to succinctly explain complex technical concepts
• Self-motivated and able to work independently
• Interest in traveling up to 50% of the time

Helpful Skills and Experience

• Experience interacting with customers (pre-sales, support, etc.)
• Embedded experience, including work on INTEGRITY, ThreadX, VxWorks, OSE, QNX, pSOS, embedded Linux, etc.
• Experience working with hardware (e.g., getting code running on a bare board, writing BSPs, writing device drivers, bringing up an embedded OS, etc.)
• Technical teaching and/or public speaking experience (e.g., TA in college, regular presentations during internship, Toastmasters, speech or debate club, etc.)

Benefits

The US base salary range for this full-time position is $127,000 - $146,000 + bonus + equity + benefits.