Field Services Engineer

Cedent Consulting; Boston (MA); On-site; USD 150,000 - 200,000; Full time

Job summary

Join a dynamic support and training team as a Field Service Engineer, where you will be pivotal in providing exceptional customer support and training for advanced imaging products. This role requires a strong technical background, excellent communication skills, and a passion for customer satisfaction. You will be responsible for installing systems, training users, and providing ongoing support, all while traveling extensively across the US and Canada. If you thrive in a fast-paced environment and enjoy solving complex problems, this opportunity is perfect for you. Embrace the chance to make a significant impact in a growing company that values innovation and customer focus.

Qualifications

• Bachelor's degree in life science or technical field required.
• Strong communication and troubleshooting skills are essential.

Responsibilities

• Install and support Client systems at customer sites.
• Provide training and remote/on-site support for users.

Skills

Excellent communication skills

Problem-solving skills

Technical aptitude

Troubleshooting skills

Education

Bachelor’s degree in life science

Equivalent in biomed or technical field

Tools

Microscopy

Fluorescence In-situ Hybridization (FISH)

Immunostaining analysis

Job description

Field Service Engineer - Basic Statement of Position

Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the Client imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the Client products, including the biological, computerized and optical features of our products.

Essential Duties and Responsibilities

1. Installation of Client systems at customers' sites
2. Training of new users to successfully operate the Client systems & software
3. Demonstrating Client systems and applications
4. Provide remote and on-site support to Client customers by installing, fine-tuning, and maintaining Client systems and applications.
5. The position requires diagnosing and resolving mechanical, hardware, software, and system failures
6. You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
7. Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions on the globe

Requirements

1. Bachelor’s degree or equivalent in life science, biomed, or a technical field
2. Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage.
3. Excellent communication (verbal and written) and interpersonal skills.
4. Problem solver with good technical aptitude and troubleshooting skills
5. Ability to understand computer algorithms and to tune parameters.
6. Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users

Other requirements

1. Handle stress effectively
2. Willingness to work outside of normal working hours and in rare cases on weekends
3. Valid Passport
4. Valid driver license

When not traveling, work from client office in Billerica MA